Why should they, when they probably have no effect on it.
It’s one thing to make a complaint and request that they send it up the chain. But you should be polite. They didn’t do it. No reason to get rude. Plus if you’re polite the person might be able to use their limited power to help.
I had a friend that was on a plane that had to divert. It was a redeye so being diverted meant a hotel night and new plane tomorrow. So passengers were in line getting their vouchers and replacement tickets. Guy in front of my friend lit into the clerk at the computer, like it was her fault the plane broke. My friend gets up there, says he has the same destination as the jerk in front, sorry he was so awful, is there someplace to eat between here and the hotel. Clerk hands him an airline envelope, says “gate 12, hurry, they just started boarding.”
Be nice. It doesn’t cost anything. And you might get something.
It’s difficult for me to discuss this as Devil’s advocate because I certainly do what you say. Sometimes, however, in a nice way, I will tell the employee that I hope they try to get another job with a company who doesn’t do this with their employees and customers.
But honestly, discostu, in most situations by far, it is the waiter who spits in your drink not the owner. I personally never have seen a situation where an irate customer was angry at a powerless employee. Sure, it happens, but is that what this is?
Anyway, do you let your boss send you out to lie to the patrons about when they will receive the service they have already paid for? Just tell the patrons, “My boss sent me out here to lie to you and tell you that it will be ready in a few minutes.”
You can say, “Ma’am, I just work here,” but not as a company spokesperson, maybe as a stock boy or something.
But we live in a world where incompetent employees can ignore the customers and all they need to say is, “Okay Boomer.” or “Karen!” and the contempt passes automatically to the customer.
The crux of your reply to me was, “They didn’t do it. No reason to get rude.” Those on the thread who are castigating O’Reilly, who is no friend of mine, are assuming that the employee was not arrogant, was not lying and he was not withholding information from the ticket holders to which they were entitled. Maybe so, but they are not saying how they know that. Someone said that O’Reilly is known as some kind of meanie so that puts him in the wrong. Someone said he is a celebrity so that puts him in the wrong.
Thanks for your thoughts discostu. I have noticed you on FR and I always appreciate your input. Good day, good sir!