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L.L. Bean Scraps Legendary Lifetime Return Policy
NPR ^ | February 9, 2018 | AMITA KELLY

Posted on 02/09/2018 11:48:57 AM PST by Leaning Right

L.L. Bean's outdoor gear — including its signature Bean Boots prized by campers and hipsters alike — is no longer guaranteed for life.

In a letter to customers Friday morning, the company said it has updated its return policy to give customers one year to return purchases, with a receipt. The previous lifetime guarantee, which enabled customers to return products years — or even decades — after purchase, has long been a selling point for the company.

(Excerpt) Read more at npr.org ...


TOPICS: Business/Economy; Sports
KEYWORDS: bean; llbean; retail
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To: Leaning Right

The quality of all the Bean stuff is way down. I still have Bean clothes from the 90s that I use.


41 posted on 02/09/2018 1:34:09 PM PST by LongWayHome
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To: rlmorel

Yep, that’s the type. LOL. They are the same type of idiot that think gas station operator’s clean up selling gasoline, or grocery stores aren’t running tight margins. They don’t understand business. They’ve never ran one, but feel compelled to regulate them, or deign to lecture everyone, whether in academia or the media, etc.

They really believe that *anyone* who has money, got it by being a crook. Period. Now I know a gas station owner that has become pretty wealthy but he’s been doing it for 40 years now, and works his ass off with 18 hour days. He puts on coveralls and is out there constantly. He isn’t making it on the gasoline itself.

Liberals have (some) right to be pissed off, except they never focus their rage where it belongs. The gas station owner makes a dime on a gallon of gas, the state and feds makes .50c, and they didn’t do anything to earn it. Guys like Alinsky and his ideological heirs are there to make sure the mob never figures out who their enemies really are. Liberals.


42 posted on 02/09/2018 1:50:23 PM PST by Freedom4US
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To: Freedom4US

Great summary, there!


43 posted on 02/09/2018 1:57:19 PM PST by rlmorel (Leftists: American Liberty is the egg that requires breaking to make their Utopian omelette.)
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To: Red Badger

I remember people who would infest garage sales buying broken items purchased at Walmart. They would buy it for a few cents, then return it to the store for a full refund.


44 posted on 02/09/2018 2:21:42 PM PST by Ruy Dias de Bivar
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To: lizma2

I have to confess that I kind of did that recently....for a $150 router. Went to Office Depot and bought one. Brought it home, hooked it up, got it dialed in, and everything was working great. I then threw away the box and the receipt. Trash ran the next morning. We got up and when I went in the office no internet. I bypassed the router and it worked. My brand new $150 router had quit. What to do? No box, no receipt. I looked at the manufacturers return policy. Too hard. So I went and bought another one, hooked it up, and put the broken one in the box with the receipt and took it back and told him it didn’t work out of the box.
It was just the easiest solution.


45 posted on 02/09/2018 2:22:06 PM PST by sheana
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To: Ruy Dias de Bivar

Last I heard, All they give now is store credit IF you don’t have a receipt..............


46 posted on 02/09/2018 2:25:19 PM PST by Red Badger (Wanna surprise? Google your own name. Wanna have fun? Google your friends names......)
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To: E. Pluribus Unum

The 100% return policy was just that.....an infinite guarantee.


47 posted on 02/09/2018 2:45:40 PM PST by ealgeone
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To: Blue Jays
#3: "people who would purchase L.L. Bean items for pennies at thrift stores and return them for credit."

Jerks. This is why we can't have nice things.

L.L. Bean does make good stuff. A few years ago, I had my locker at work broken into. There was a radio, and tools, and some other stuff. However, the only item stolen were my L.L. Bean duck boots. LOL.
 

48 posted on 02/09/2018 2:58:46 PM PST by Governor Dinwiddie (CNN is fake news.)
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To: LongWayHome
#41: "The quality of all the Bean stuff is way down. I still have Bean clothes from the 90s that I use."

Sad. I have some Duofold woolen long underwear made in Mohawk New York three or four decades ago. Wears like iron. Warm as toast. Very high quality, but this was the norm back in the day.

Impossible to find anything remotely close today, in comfort or quality. Not a matter of price, good stuff just isn't available.
 

49 posted on 02/09/2018 3:07:44 PM PST by Governor Dinwiddie (CNN is fake news.)
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To: Leaning Right

Darn, and I just finished boxing to this canoe.


50 posted on 02/09/2018 3:21:16 PM PST by moovova
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To: Governor Dinwiddie

That’s the thing....in most cases you can’t buy quality, even if you want to pay.


51 posted on 02/09/2018 3:39:16 PM PST by LongWayHome
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To: Leaning Right

The problem is that a lot of their stuff is crap and it’s not lasting.

We used to try to get their telephone service people to come work for us in Maine. The quality of those people started declining years ago. This doesn’t surprise me.


52 posted on 02/09/2018 3:48:49 PM PST by Vermont Lt (Burn. It. Down.)
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To: E. Pluribus Unum

It was that way for decades.


53 posted on 02/09/2018 3:49:33 PM PST by Vermont Lt (Burn. It. Down.)
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To: Leaning Right

I concur. L.L. Bean doesn’t lack integrity, too many customers were ripping them off.


54 posted on 02/09/2018 6:44:22 PM PST by Blue Collar Christian (We Arizonans need to get rid of McCain/Flake as all of us pray for Trump.)
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To: Buckeye McFrog

So many bad things go back to the 60’s... I think you’re right... that’s where it started. Massive immigration from third world hellholes hasn’t helped either. Tucker had a statistic on his show tonight - something like 74% of immigrants from Mexico are on welfare.

And we’ve got Ron Paul and Rubio wanting to cut Social Security for Americans so we can support ‘immigrants’ on welfare for decades ... It’s crazy.


55 posted on 02/09/2018 8:36:10 PM PST by GOPJ (Were FISA Courts used to spy exclusively on Conservative Americans during the Obama years?)
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