It's a good thing it's not Sky Net. They take defections pretty series...
Posted on 08/30/2016 4:31:18 AM PDT by The_Republic_Of_Maine
Does anyone know how to get out of a two year contract with Hughes net.
The satellite service is terrible and they steal time.
Is there anyone out there that has gotten their contract cancelled?
First you have to check to see if you’re logged in. Are you logged in?
Sounds Hughes.
And series.
Howard Hughes?
I’d take a look at what, if anything, they guarantee you in terms of download rates. There are programs that allow you to test both ways and log them over time. If they aren’t delivering as promised then you have a beef they have to resolve.
It's a good thing it's not Sky Net. They take defections pretty series...
I didn’t know they were still in business...
I just put up with the two years and went to AT&T cellular. Wish I could be more helpful.
The only option is if you are in some sort of trial period or would like the excitement of taking them to court.
Gaffer is 100% correct. They contractually promised to deliver “something” at some rate, with some latency. If they are not delivering, it is contingent upon YOU to show that they are in breach of contract.
There are many free bandwidth tools as well as bandwidth websites that can document this for you. If it’s not documented, it did t happen. Hughes also knows DAMN well there is a problem (although they will lie to your face about it) as this data is stored securely in their modem under the Supervisory account so they can verify or dispute your claim.
Expect to be disputed. They want to keep your money. But if they are in breach, they will insist upon a reasonable time period to correct the problem.; usually a few weeks.
Good luck.
Those of us in the sticks know all about this stuff. I used a different satellite service. It wasn’t bad, but that is because they had brought a new satellite online just before I jumped in. It kept getting slower and slower, but was still marginally acceptable when I moved on to using our cellular phone data plan and a my-fi router.
Cellular is much more stable and pretty much impervious to weather.
A contract is a contract unless you can prove they didn't hold up their end - good luck.
I thank you for your help, we have decided to talk to them one more time and then take them to court.
In Maine we have the option of having a jury for very little money, that is the course of action we will take.
Thanks again one and all.
Yeah, I have satellite TV. I can see where it would be annoying losing signal during bad weather. It’s not so bad with TV but internet service is different, of course if it’s your only choice, it beats nothing.
Use
http://www.speedtest.net
to see if you’re getting the speed you’re paying for. If not, you might have some bargaining room.
For our place in the mountains of Arkansas we bought an AT&T hotspot at walmart, even though we can’t get a cell signal the hotspot works. The AT&T system operates at a high frequency than other cell networks so it carries further and penitrates better. You have buy gigs and go through a screwy routine to load your account. But hey, they’re the phone company, they don’t care, they don’t have to.
We had Hughes Net simply because we live in the sticks where we could not get a telephone land line for several months. I agree, service was poor.
Then we finally got a land line with DSL internet, and very happy with it.
Read your contract, or go on line and find their terms for quitting them. That’s what we did, and paid their fine to quit early. It was worth it.
http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
From Hughes:
“If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.”
Be careful about SpeedTest and other such test tools. I am convinced that my provider sniffs for their IP address and gives them priority. When measuring a real, random download I see pauses that I never see on SpeedTest.
Any suggestions for a good measurement?
I had a similar issue with Verizon.
Unfortunately at the end of the day paying off the remaining months of their contract turned out to be cheaper than suing them.
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