Free Republic
Browse · Search
General/Chat
Topics · Post Article

Skip to comments.

Now we know why IT support hate Macs
Computerworld ^ | October 19, 2015 | By Jonny Evans

Posted on 10/19/2015 8:00:58 PM PDT by Swordmaker


You can’t blame them I suppose. They don’t really know any better, but the latest IBM report is attracting attention because, well, it pretty much tells any open-minded person that Macs are a better deal, even in the enterprise.

Mindfulness

This shouldn’t surprise anyone who has been watching the digital transformation of the workplace over the last few years. That’s a period in which computers have evolved from being beige boxes on your desk to becoming solutions you carry in your pocket, wear on your wrist or access through the cloud.

Not only is technology changing, but workplace habits are being revised – BYOD is becoming W.O.R.K. 24/7 (not great for work/life balance) and those old legacy silo approaches to interdepartmental management function are becoming hard to justify in any connected enterprise. That’s just the way it is.

“Make it complicated, please,” may once have been the mantra for enterprise developers attempting to create needlessly complex business processing systems for use by employees.

That was then and this is now; today’s millennials don’t want to waste time using non-intuitive solutions, even if you are paying them to do so. They’ll just steal your business ideas, develop better systems, leave your firm and put you out of a job.. . .

. . . “Mac users need less IT support”, according to IBM, which is currently deploying 1,900 Macs per week. The difference in IT support needs is stark – just 5% of employees using Macs need help from IBM’s tech support helpline in contrast to 40% (eight times as many) of the employees using PCs. It means IBM has just 24 help desk staff to support around 130,000 Macs and iOS devices internally.

(Excerpt) Read more at computerworld.com ...


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: applepinglist; corporatelife; it; maccult; millennials
Navigation: use the links below to view more comments.
first previous 1-2021-4041-54 next last
To: Swordmaker

You didn’t try hard enough -
Steady Windows use develops an “unparalleled skill set” for: IT Security vulnerability & threat assessment, patch management, and ultimately leads to Mac conversion evangelical zeal!


21 posted on 10/19/2015 9:12:05 PM PDT by MarchonDC09122009 (When is our next march on DC? When have we had enough?)
[ Post Reply | Private Reply | To 18 | View Replies]

To: Swordmaker
All this data supposes that the applications running in the datacenter have been webified, or this is a Mac client for them.

It also supposes that users can shift from one platform to another without training.

NEITHER of the suppositions are true.

22 posted on 10/19/2015 9:31:05 PM PDT by Mariner (War Criminal #18 - Be The Leaderless Resistance)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Swordmaker
Ever since I got my new iPhone 6 my productivity has tripled!

I used to look at huge tables of numbers and complex charts with dozens of curves on my large screen desktop, but now that I'm using my iPhone I can't really analyze any of that stuff.

So I just make a WAG and generate a couple of pie charts and I'm good to go!

23 posted on 10/19/2015 9:31:33 PM PDT by who_would_fardels_bear
[ Post Reply | Private Reply | To 1 | View Replies]

To: Swordmaker

Too bad there are so many existing business applications that cannot be properly accessed via Mac.


24 posted on 10/19/2015 9:36:07 PM PDT by Mariner (War Criminal #18 - Be The Leaderless Resistance)
[ Post Reply | Private Reply | To 17 | View Replies]

To: Mariner
Too bad there are so many existing business applications that cannot be properly accessed via Mac.

You can. Run a VM with Windows of any version or several, in a sandbox on the Mac. . . Problem solved.

25 posted on 10/19/2015 9:44:36 PM PDT by Swordmaker ( This tag line is a Microsoft insult free zone... but if the insults to Mac users continue...)
[ Post Reply | Private Reply | To 24 | View Replies]

To: ReignOfError; ClearCase_guy; All
" IT managers always make the recommendation that does the most to maximize shareholder value"

The ONLY reason IBM is able to make this transition is because they have invested 100's of millions in virtualizing all the applications in their datacenters.

And, THEN they had to invest millions more in VDI and increased speeds in their networks.

Not to mention millions in additional storage.

Tehn they run that cute little VDI client on the end-user Mac that provides access to all those Windows applications, that still look and act JUST like the application did before this major infrastructure overhaul.

Still, it's an overhaul that every IT organization will undertake eventually. And once they do, it will not matter what the client is...to include dumb terminals.

26 posted on 10/19/2015 9:46:34 PM PDT by Mariner (War Criminal #18 - Be The Leaderless Resistance)
[ Post Reply | Private Reply | To 15 | View Replies]

To: Swordmaker; Mariner
Leading Edge PC Virtualization VMware Workstation Pro transforms the way technical professionals develop, test, demonstrate and deploy software by running multiple x86-based operating systems simultaneously on the same PC. Built on 15 years of virtualization excellence and winner of more than 50 industry awards, VMware Workstation Pro takes desktop virtualization to the next level by giving users an unmatched operating system support, rich user experience and incredible performance. - See more at: http://www.vmware.com/products/workstation/#sthash.yTdrZrgs.dpuf


27 posted on 10/19/2015 9:48:20 PM PDT by WVKayaker (On Scale of 1 to 5 Palins, How Likely Is Media Assault on Each GOP Candidate?)
[ Post Reply | Private Reply | To 25 | View Replies]

To: ransomnote
The elephant in the room - fewer MAC viruses because MACS are a smaller population. If tomorrow, MACS were everywhere and PC’s were a small portion - then MACS would have more IT support calls and businesses would have to pick from much smaller libraries of applications - sometimes not finding an equivalent in MAC land. I like MACs - it’s just that this article misrepresented reality.

That Security by Obscurity canard has been shot down so many times it is ridiculous. There have been Windows worms and viruses written to exploit computer populations with fewer than 20,000 vulnerable machines and they were ALL infected within 30 minutes of the virus/worm being released into the wild. In fact, in the past, one was written to exploit a vulnerable population of fewer than 125. If your Security by Obscurity claim were true, no one would have written those exploits.

There are now over 100 million Macs in the wild, with 99% of them running completely bare naked of any anti-virus protection and yet there are STILL zero viable viruses/worms in the wild after 17 years of OS X actually being in the wild itself. Yet, no one has succeeded in writing a successful computer virus/worm for the OS X system.

There is a legitimate reason why Apple Macs are far more secure than Windows. In addition, there are only 58 known Trojans in eight families for the Mac, and every one of them is known to the OS which will warn the user if he or she tries to download, install, or run any of them and require and administrator's name and password to continue with any of those steps. It takes INDUSTRIAL STRENGTH STUPID to continue and be infected on a Mac with any one of them.

There are more than enough Macs in the wild to attract hackers and miscreants to hack into them, but they still have not. These data on user IT call center use is from LAST WEEK. . . and they are from a very reliable source, IBM, who is reporting on REAL WORLD EXPERIENCE, not from some fly-by-night Mac fanboy.

The fact is, ransom note, that Macs can run far MORE software than any Windows computer can . . . because they are true UNIX™ computers capable of true multi-user multi-virtual machine environments. I have access to the entire libraries of everyone of those operating systems. I also have Virtual Machine instances available to me of THEOS, MS-DOS, Amiga-OS, the original Apple MacOS 9.2, and emulations of the C=64 and C=128, and Atari lines, which I can load in, should I have need of them. . . and access to all of their libraries of software.

Your conclusions are erroneous. . . because it is false to the reality that already exists. . . and the people at IBM know this.

28 posted on 10/19/2015 10:12:04 PM PDT by Swordmaker ( This tag line is a Microsoft insult free zone... but if the insults to Mac users continue...)
[ Post Reply | Private Reply | To 9 | View Replies]

To: Swordmaker
Yeah, that has to be true. /s

Whenever my wife asks me why her Ipad or Iphone is not doing what it is supposed to do or a given Website is not letting her interact with it, I can't help her at all. All I can say is that it is an Apple product.

29 posted on 10/19/2015 10:17:54 PM PDT by higgmeister ( In the Shadow of The Big Chicken!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Swordmaker

Spewing a ton of fanboy nonsense

Unix does not make anything secure

I have supported a mix environment of Windows and OSX machines and the “overeducated idiot” can manage to destroy either one.

Macs are nice, but dude, you are just cut and pasting the same Mac vs PC flame war nonsense I see posted all over the web, give it up already, nobody cares anymore


30 posted on 10/19/2015 10:33:35 PM PDT by NJLiberalDestroyer
[ Post Reply | Private Reply | To 28 | View Replies]

To: NJLiberalDestroyer
Unix does not make anything secure

That tells me everything I need to know about your level of knowledge. You believe that IBM doesn't know what it is doing? Right. Sure.

31 posted on 10/19/2015 10:50:21 PM PDT by Swordmaker ( This tag line is a Microsoft insult free zone... but if the insults to Mac users continue...)
[ Post Reply | Private Reply | To 30 | View Replies]

To: Catholic Canadian
because your a Mac user, and you are effing reeeeeeeeetarrrrrrrrrrrrded.

Probably knows how to spell "you're", however.

32 posted on 10/19/2015 11:04:20 PM PDT by Darth Reardon (Is it any wonder I'm not the president?)
[ Post Reply | Private Reply | To 14 | View Replies]

To: Swordmaker

IBM invented “Micro Channel” and the PS/2 Computer, the biggest flops in computing history.

IBM is basically a consulting company at this point. And will say anything to stir up business. Today they are pushing Macs, Tomorrow Linux, next week Windows, Two months from now whatever, just to keep enterprises upgrading and buying IBM services, which, BTW are not cheap.

Liberals attack by using “your level of knowledge” as a way to dismiss someone they do not agree with.


33 posted on 10/19/2015 11:33:15 PM PDT by NJLiberalDestroyer
[ Post Reply | Private Reply | To 31 | View Replies]

To: Swordmaker

Most of the reason why manufacturing and some other businesses use ms products is that most major ERP providers don’t have mac versions. Makes no sense to buy users macs in that situation no matter how troublefree they supposedly are.


34 posted on 10/19/2015 11:46:36 PM PDT by DouglasKC (I'm pro-choice when it comes to lion killing....)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Catholic Canadian
Show me a Mac that does ERP including manufacturing and shopmfloor capabilities, along with everything else including GL....

That kind of crap is just basic information processing. It doesn't need a Mac or a PC. All it needs is Linux plus Python or Go or Rust and PostgreSQL or MySQL. It just needs to deliver its results via a web application accessible from Macs, PCs, Chromebooks, tablets, smart phones, wrist watches, and funny glasses.

35 posted on 10/20/2015 12:04:09 AM PDT by cynwoody (l)
[ Post Reply | Private Reply | To 14 | View Replies]

To: MeshugeMikey

lol


36 posted on 10/20/2015 12:04:59 AM PDT by Liberty Valance (Keep a Simple Manner for a Happy Life :o)
[ Post Reply | Private Reply | To 4 | View Replies]

To: NJLiberalDestroyer
IBM is basically a consulting company at this point. And will say anything to stir up business. Today they are pushing Macs, Tomorrow Linux, next week Windows, Two months from now whatever, just to keep enterprises upgrading and buying IBM services, which, BTW are not cheap.

Hmmmm. IBM's Market Cap as of closing today is $143.7 Billion . . . that's some consulting company, NJLiberalDestroyer. I suspect you really don't know what you are talking about. Yes, they do consulting, but they are also a technology company. Specifically, IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

37 posted on 10/20/2015 12:07:34 AM PDT by Swordmaker ( This tag line is a Microsoft insult free zone... but if the insults to Mac users continue...)
[ Post Reply | Private Reply | To 33 | View Replies]

To: Darth Reardon

I misspelled their tonight. I used They’re like i thought i knew what i was doin’.

And i was 2nd place in my 5th grade spelling bee in Albuquerque.

Life is a series of funny thangs.


38 posted on 10/20/2015 12:07:49 AM PDT by Liberty Valance (Keep a Simple Manner for a Happy Life :o)
[ Post Reply | Private Reply | To 32 | View Replies]

To: Swordmaker

39 posted on 10/20/2015 12:08:37 AM PDT by Bratch
[ Post Reply | Private Reply | To 1 | View Replies]

To: ransomnote
I like MACs - it’s just that this article misrepresented reality.

No in fact it didn't. Corporations don't move any quicker than do obese government agencies, and they waste money just like any other group.

Go to any reseller and see what a five year old Mac sells for and then compare five year old PC prices.

40 posted on 10/20/2015 12:14:42 AM PDT by itsahoot (55 years a republican-Now Independent. Will write in Sarah Palin, no matter who runs. RIH-GOP)
[ Post Reply | Private Reply | To 9 | View Replies]


Navigation: use the links below to view more comments.
first previous 1-2021-4041-54 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
General/Chat
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson