[Swordmaker]

The data for Apple from RescueMe.com is suspect. Why would anyone call them as they are not an Apple authorized service nor would they service in warranty Apple products in the first year. Their statistical methodology is also suspect from what I can see as well, as it does not take into account the longevity of the products in the hands of the consumers. It is, instead based on THIS YEAR'S sales, using a formula that coorelates to service calls for the entire installed base of that maker's computers. That results in useless data. The average Apple Mac has a useful operational life over twice that of the average PC. This alone, when ignored, as this methodology does, will skew the statistical reporting. . . But the worst is still the misrepresentation of the selection of comparison populations to service calls. . . and then no data on type or severity of service call.

[Swordmaker]

 RescueMe.com claims that Apple Macs are fourth in reliability amount computers after Lenovo/IBM, Toshiba, and Samsung, based on calls to their service center for help—PING!

I, however, question their statistical methodology, especially considering how this statistic flies in the face of every other study done on reliability.

Apple Reliability (?) Ping!

Please, No Flame Wars!
Discuss technical issues, software, and hardware.
Don't attack people!
Don't respond to the Anti-Apple Thread Trolls!
PLEASE IGNORE THEM!!!

If you want on or off the Mac Ping List, Freepmail me.

[2ndamendmentpa]

You are correct - RescueMe.com is the website for the TV series.

[bigheadfred]

Haven’t really looked, but as computers get better, do people tend to upgrade anyway despite the fact their old computers aren’t broke?

My point being, cause I don’t really know, are Apple’s so upgradeable they won’t be replaced well before their death date?

[Hodar]

According to the consumer affairs website www.consumeraffairs.com, Apple is now ranked among the computer companies with the highest number of customer complaints. Many of those complaints relate to how poorly the grievances are dealt with: ignoring complaints, being unable to resolve problems over the phone, not giving any options and saying you’re out of luck. These are all examples of inadequate Apple computer support. Luckily, for all of you who need proper Apple computer support, the professionals at RESCUECOM are more than equipped to give you assistance. ...

At RESCUECOM we are aware of the problems you’ve experienced when connected with Apple’s distant computer support reps, whose jobs were gained after outsourcing. Apple’s new first level of support is unfamiliar with common software and hardware problems, and so these problems can no longer be solved after speaking to one person. When you call RESCUECOM at 1-800-RESCUE-PC, you’ll talk to a live representative who knows how to meet your specific Apple computer support need.

Source

No bias here, none whatsoever ... < sarc>

[itsahoot]

I have owned Apple Products since the Mac Classic came out, but had been given plenty of old Mac 128's before I ever bought one. In all honesty I never had a Mac fail before I passed them on to friends or charity, until last year when I had a 1 TB drive go zonky on an iMac 27, Apple, replaced it even though the genius could find no problem with it.

It was a really strange problem, one I had never seen, but it would at random times take forever to load a program. Formatting and reinstalling did not solve the problem, neither would the Vaunted DiskWarrior or Techtool Pro. I in desperation deeded to zero out the drive, but that operation would never complete returning many errors.

[Uri’el-2012]

Perhaps the data only suggest that the Apple
help desk is more user-friendly than the others.

or it is the only one who speaks English.

[TheStickman]

Reads likes BS to me!