Posted on 02/05/2010 6:19:59 PM PST by dangus
So I'm trying to get a dear present delivered, and I call UPS. It's supposed to be delivered Tuesday, but supposedly there's an accident in Jacksonville, FL, so it's late. It doesn't show up on Wednesday. UPS tells me that it missed its shipment, so it didn't make it... even though it had a whole extra day to get it there. Thursday, it "didn't leave Richmond fast enough." So, Friday (today, when it absolutely had to be here) I was nervous about the arriving snowstorm.
At 1 o'clock: "No problem, it's on the truck, and it'll get delivered."
At 6 o'clock: "We'll get it to you; It'll be there by 7."
At 7 o'clock: "With the weather, maybe some of the trucks are a little slow, but it'll get there." Are you sure? Maybe the storm is preventing it? "No, if we were having weather troubles, we'd have scanned it and reported it; it's coming. The trucks won't come back until they've made all their deliveries" (The snow is just starting to stick.)
At 8:30, my wife spots that the delivery has been updated to "emergency status." They can't tell me why it can't be delivered, because yup, all their contact centers closed at 7... when I called them and they said there was no problem. So now, I'm waiting until Monday to find out where it was.
Mind you, UPS delivers air mail on Saturdays. And the package has already arrived at their local center. But because I didn't pay for Saturday delivery, they won't deliver it on Saturday. Even though I paid to have it delivered LAST Tuesday.
What about all those ads you see promising about being able to track your package? Well, turns out they can't tell me anything about where it is. What they really mean is that if you don't get your package on time, you can call them or go on line to find out that your package is late. It doesn't mean you can find out what "Emergency" means. Gosh, that's helpful. I have to wait until Monday to find out where it is. I'm presuming I'll be told that they can't deliver it because of all the snow on the ground, though.
From UPS, a private enterprise grown so fat and bloated and mismanaged that it might as well be a government enterprise.
If this helps you by letting you know to avoid UPS at all costs, great. If it doesn't, sorry, but I promised them I'd tell everyone I could about the incompetence, disdain for their customers, and horrible service. I keep my promises, unlike UPS.
And how about Maine (ME) and Massachusetts (MA)?
But mine never went to an exception status. It still tonight says it is in transit for delivery Friday.
Hopefully, it will show up Monday.
There was a snowstorm
If you had ordered sooner, it would have arrived
Read the article. It was already four days late and they swore there was no need for me to pick it up, because they’d get it to me in spite of the approaching storm. Why do you even bother bothering other people?
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