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Earthlink Wants Total Access (to Your PC)
PBS.com ^ | 6 February 2003 | Robert X. Cringely

Posted on 02/16/2003 2:17:00 PM PST by ShadowAce

Everybody hates pop-ups -- you know, those extra ads that unexpectedly appear in new windows on top of or behind the window where you are surfing on almost every site except for PBS. Well maybe not EVERYBODY hates them. In a Jupiter-MediaMetrix survey last year, only 41 percent of respondents were against pop-ups, though if they had flipped the survey around and asked how many respondents LIKED pop-ups, my guess is the number would have been near zero. And even 41 percent is too many consumers to annoy at one sitting. So pop-ups are bad, which means that getting rid of them is a logical marketing scheme. That's the way it is, certainly, at AOL and Earthlink, the #1 and #3 U.S. Internet Service Providers ranked by number of subscribers. Why, then, are lots of Earthlink users annoyed with that company's anti-pop-up technology? Because it is insidious, intrusive, and manipulative. In short, Earthlink's war against pop-ups is for many users worse than the problem it purports to solve.

Earthlink's pop-up blocker for Windows computers is, in essence, a trojan -- innocent appearing code that carries with some hidden pathogen. Earthlink's Pop-up Blocker may stop any pop-ups from www.bigboobies.com, but it generates its own pop-up ads for Earthlink, itself. But it gets worse. What most people have installed is a beta copy of Pop-up Blocker. Now Earthlink members with Windows computers are being told that the beta has expired and they should download the permanent version.

Don't do it.

The so-called "permanent version" is a 14 megabyte suite of applications called Total Access 2003 that replaces your FTP client, your e-mail client, your PPPoE application, your browser preferences, your search engines, and more. It "takes over your computer" on boot-up, according to Earthlink, providing a tool bar and other unwanted, undocumented features.

Read Earthink's FAQ on Total Access 2003 (the link can be found under the "I Like It" button on this page which, in this case seems somehow an inappropriate name). Total Access 2003 trashes your e-mail, can't import favorites into the new browser, and it has automatic updates, which means Earthlink can load anything else it likes onto your system at any time. And it can't be uninstalled.

No Earthlink software has ever had an uninstall, so why should this? Ask Earthlink tech support how to uninstall the Pop-up Blocker, and they'll tell you to install Total Access 2003, which is even worse. You can supposedly turn it off, but the evil pop-ups come back every few minutes anyway.

Is there any reason to think that Earthlink is not collecting and sending back information on their customers? Their privacy policy says they can. With automatic updates they can use this version of Total Access 2003 to install ANYTHING THEY WANT on your computer.

This is just plain bad. If you are an Earthlink customer like me (I use it from the road), then you should tell Earthlink and everyone else how you feel about what they are doing. And if you are an Earthlink customer with real technical skills, please put them to use figuring out a good way to get rid of this application. Thanks in advance for the help.

But what about those darned pop-ups? Well, there are browsers that can defeat pop-ups for customers of any ISP (Mozilla and Opera come to mind) and there are utilities (like Zone Alarm and Net Nanny) that can add pop-up killers to browsers that don't have that capability. More are listed under "I Like It." You don't have to switch ISPs to get rid of pop-up ads.

I wish I didn't have to write so many negative columns. I am constantly looking for good news, really. And it is good news, I suppose, that last week's column about all the prior art might invalidate the SBC frames patents. One very large law firm that represents several companies who were approached by SBC for licenses gleefully grabbed that column and ran with it. Thanks to you readers, I am sure that justice will be done.

But just in case last week's column isn't enough, here is one last bit of prior art from Chris Werner, a reader from Portugal, which appears to not have a PBS affiliate station:

"In my house," writes Chris, "I have a device whose prototype was first invented in 1596 by Sir John Harington, godson to Queen Elizabeth I. This device has a button that is fixed permanently in place above a porcelain bowl. Each time I press the button I am presented with new and novel content in the bowl. Specifically, this content is a swirling torrent of fresh water that I have never seen before. (When I was a kid it was a handle connected to a chain, instead of a button, but the principle was the same). The first patent for this device was probably that of Samuel Prosser in 1777. Many other patents have been granted for variations, including those by the near-mythical Thomas Crapper. Does this count as prior art?"

Now I am not an expert, Chris, but that never stopped me before. It seems to me that the SBC patents refer to information technology, not plumbing. But what you describe might qualify as prior art if there was information -- a signal or picture of some kind -- encoded in the water. If you think that someone is sending you messages through your toilet, well, then we might have something. I'd go so far as to say we would DEFINITELY have something. Fortunately, Chris, there are people who can help you with this problem.


TOPICS: Business/Economy; Culture/Society; Technical
KEYWORDS: earthlink; popups; trojan
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To: UB355
I'm using Netscape 7 now too almost exclusively. I like the pop up stopper but also like the tabbed browsing.
21 posted on 02/16/2003 3:13:49 PM PST by WatchOutForSnakes
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To: Yeti
after awhile I go so paranoid that I kept the camera pointed to the wall!

LOL! I am not the only one that does that?!!

22 posted on 02/16/2003 3:14:15 PM PST by RedWhiteBlue
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To: ShadowAce
Safari, the fastest browser ever, comes with a preference setting for stopping pop-ups.
23 posted on 02/16/2003 3:20:46 PM PST by RWG
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To: Yeti
earthlink is connected to Scientology.
24 posted on 02/16/2003 3:21:00 PM PST by Dont Mention the War
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To: ShadowAce; All
"can't be uninstalled"

Well ... it can be - but you have to wipe your hard drive to get rid of it. That's why I don't use EarthLink anymore.
25 posted on 02/16/2003 3:21:34 PM PST by CyberAnt ( Yo! Syracuse)
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To: ShadowAce
A new one out : Stelath Ray is really great. Works without problems. Totally stops pop-ups:

See it at:
https://www.godaddy.com/gdshop/stealthray.asp
26 posted on 02/16/2003 3:26:55 PM PST by sd-joe
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To: js1138
Or have you????

27 posted on 02/16/2003 3:29:42 PM PST by Grand Old Partisan
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To: CyberAnt
A friend of mine from high school wrote Earthlink's Pop-Up Blocker. He and the missus just got back from a Grand Tour of Europe.

28 posted on 02/16/2003 3:33:04 PM PST by Grand Old Partisan
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To: ShadowAce
How about Microsoft's "dot NET" plan? Sounds like total surrender of choice a la' Earthlink to me.
29 posted on 02/16/2003 3:35:24 PM PST by NewRomeTacitus (All your databases are belong to us.)
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i uninstalled the earthlink popup stopper beta with uninstall through windows.

no isp needs extra software to track your browsing anyway

earthlink is run by a scientologist...
30 posted on 02/16/2003 3:36:27 PM PST by KneelBeforeZod (Someday a real rain will come and wash all this scum off the streets)
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To: CyberAnt
I use Earthlink, got them by default when they bought out Mindspring, my previous ISP. I consider that Earthlink has an unfriendly attitude and would be glad to switch somewhere else if anyone has a suggestion.

Was thinking about installing their pop up blocker, glad this article was posted.
31 posted on 02/16/2003 3:36:46 PM PST by Sam Cree
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To: Grand Old Partisan
My son used to work for them. After he found out they had contracted for this Total Access stuff - he was glad he had left them.
32 posted on 02/16/2003 3:38:04 PM PST by CyberAnt ( Yo! Syracuse)
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To: Sam Cree
I went from dial-up to cable - I have Time Warner's Road Runner. It's expensive - double what EarthLink costs. But ... a friend of mine has LTSP.com - he loves it.

So far, I'm happy with most of Road Runner. I've had problems with email, though minor - but only related to sending - and none related to getting email I don't want. I don't get that many pop-ups, so I don't worry about it.
33 posted on 02/16/2003 3:42:43 PM PST by CyberAnt ( Yo! Syracuse)
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safari???

some of these have been fixed. but of course only microsoft releases software with bugs, right????

Supports HTTP 1.0, not HTTP 1.1

Doesn't accept gzip encoding

No javascript error reporting - doesn't comply with 15.11 ECMAScript specification.

No developer documentation.

Doesn't support application/xhtml+xml
navigator.appVersion is incorrect

Wrong support of css overflow: auto and overflow: scroll

Safari breaks Section 508, Subpart B, Technical Standards by not allowing fully functional keyboard navigation.

Doesn't support HTML Label element. (

Doesn't support javascript select() method on textarea elements.

Doesn't allow browser-based directory browsing.

CSS: hovered elements retain their hovered state.

HTML DOM EMCAScript Bindings: does not support
getElementsByTagName("*") on Node or Document.

CSS: nested Inline elements inherit properties of their nearest block level ancestor.

JavaScript: Does not support number.toString(radix);.

CSS: Incorrect and incosistent handling of percentual heights.
34 posted on 02/16/2003 3:45:29 PM PST by KneelBeforeZod (Someday a real rain will come and wash all this scum off the streets)
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safari???

some of these have been fixed. but of course only microsoft releases software with bugs, right????

Supports HTTP 1.0, not HTTP 1.1

Doesn't accept gzip encoding

No javascript error reporting - doesn't comply with 15.11 ECMAScript specification.

No developer documentation.

Doesn't support application/xhtml+xml
navigator.appVersion is incorrect

Wrong support of css overflow: auto and overflow: scroll

Safari breaks Section 508, Subpart B, Technical Standards by not allowing fully functional keyboard navigation.

Doesn't support HTML Label element. (

Doesn't support javascript select() method on textarea elements.

Doesn't allow browser-based directory browsing.

CSS: hovered elements retain their hovered state.

HTML DOM EMCAScript Bindings: does not support
getElementsByTagName("*") on Node or Document.

CSS: nested Inline elements inherit properties of their nearest block level ancestor.

JavaScript: Does not support number.toString(radix);.

CSS: Incorrect and incosistent handling of percentual heights.
35 posted on 02/16/2003 3:45:44 PM PST by KneelBeforeZod (Someday a real rain will come and wash all this scum off the streets)
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To: NewRomeTacitus
How about Microsoft's "dot NET" plan? Sounds like total surrender of choice a la' Earthlink to me.

heh. Don't let the Butterfly hear you say that.....

36 posted on 02/16/2003 3:47:16 PM PST by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Sam Cree
www.AdSubtract.com

Stops Pop-up, Advertisments, Auto Refreshes, Background music/images, Cookies, Referrers, Java stuff, Animations.

It is fully configurable to allow what you want on whatever site you like. Easy to use, I have loved the pro version for 4 years now and I use Earthlink (was Mindspring).

Mindspring/Earthlink has some things going for it. One it will not let you trace to the home with a ping, Two: it offers a great web page package for awesome picture storage use for hosting your own pictures. I have never had them email me and tell me I have overused my bandwidth either. I pay a year in advance and get a cheaper rate than the monthlies do, it is way cheaper than AOL.

37 posted on 02/16/2003 3:51:42 PM PST by LowOiL (Tagline removed for the time being.)
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To: ShadowAce
This guy's a nutjob.

I have Total Access 2003. The popup blockers blocks everything very well.

I do not get Earthlink popups.
I can add favorites to my browser.
It does not screw up email (I use Outlook)

I think its great.

Uninstall? Have no idea - why would I want to uninstall something that works so well?

Privacy - that disappeared a long time ago.

Some techies just like to bitch about everything.
38 posted on 02/16/2003 3:52:12 PM PST by Seeking the truth (I'm going on the FRN Cruise - How about you? - Details at www.Freerepublic.net)
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To: ShadowAce
Apple's Safari browser suppresses pop-ups. If you're smart enough to get a Macintosh, you dont have a problem.
39 posted on 02/16/2003 3:54:31 PM PST by Astronaut
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To: Yeti
got a free webcam with a service agreement, but after awhile I go so paranoid that I kept the camera pointed to the wall!

Did you ever think of unplugging the camera???? Nah, probably not, cause your post is only an addition with the intention of bashing...

I couldn't have read a more unintelligent post if I went to an apple site...

40 posted on 02/16/2003 3:55:49 PM PST by RedWing9 (We will vie for Lord Stanley... again!)
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