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[[[ Excite@Home HAS gone dark !!! ]]] -- CableModem customers stranded!
12/01/2001 | Lazamataz

Posted on 12/01/2001 5:52:05 AM PST by Lazamataz

I'm an @home customer, AT&T to be exact. At 8:15 CST, I no longer could access any pages. Not google.com, not cnn.com, none of the old standbys that ALWAYS work.

I've heard a lot about the poaaibility of @Home pulling the plug on 4.1 million customers. Did it happen? The only reason I can connect at all is that my lovely and gracious fiance also has a dialup account for when she is on the road, and I am calling in here using that. I am presently on hold on the AT&T@Home help line. I'll have more information.

Technically, the light is on but no pages are being connected. My Cable Modem is up and connected but nothing loads.


TOPICS: Breaking News; News/Current Events
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To: Black Cat
I tend to agree with you. The cable modem LED's are putting on quite a show for my son and I right now! Even the e-mail orange light is flashing.

This is with no input form us so I can only assume it's coming from the net.

Prisoner6

281 posted on 12/01/2001 10:24:32 AM PST by prisoner6
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To: sailrabbit
When I first got cable about a year and a half ago, the guy came in and installed it, saw that it connected and left. When I started using it, I was VERY disappointed with the speeds -- which were only marginally quicker than dial-up. Then I found a tweaking site, made a couple changes in my registry settings and, whammo!, it worked.

The moral of the story is that just because you're connected, doesn't mean you're PROPERLY connected. This tweak site is very convenient for newcomers to broadband.

282 posted on 12/01/2001 10:28:10 AM PST by Black Cat
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1010.7 kbps Pacbell DSL 39.95 a month!
283 posted on 12/01/2001 10:29:20 AM PST by US_MilitaryRules
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To: Black Cat
".. AT&T owning about three-quarters of Excite@Home's outstanding stock."

AT&T must have been paying attention to the scam PG&E laid on us..

Some sources have said that the cable companies hope to extend their contracts at least through next week, when AT&T is expected to make a $307 million bid for Excite@Home's cable assets. If and when the sale is finalized, AT&T could renegotiate contracts again. AT&T's bid has also become rife with controversy. Many Excite@Home shareholders and creditors say the company's cable assets are worth vastly more than $307 million--some insisting that fair market value is as high as $1 billion. AT&T Broadband representatives said this week they could assume about 20 percent of Excite@Home customers if the company shuts off service. Excite@Home has been in meetings for the past several weeks with AT&T as well as other cable companies. Sources close to the deal said few of those involved in the talks really want a shutdown of Excite@Home, and some bondholders are willing to accept bids even marginally more than $307 million. "Anything is possible with enough money," said Bill Weintraub, an attorney who represents the bondholders committee. But he added that the $307 million offer was "clearly inadequate at this point."

284 posted on 12/01/2001 10:31:47 AM PST by sailrabbit
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To: cyberangst
COMCAST@home: Florida...still up @ 1.30pm.
285 posted on 12/01/2001 10:31:50 AM PST by scouse
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To: prisoner6
Son just read the manual and says that according to the LED sequnce the modem has now been reconfigured and it is registering the settings with my (new) ISP.

Kewl!

THe book says all I have to do now is wait fo rthe lights to settle down into operational mode.

If AT&T DOES acutlaly get me back online within the next few hours,
(Almost) all is forgiven!

prisoner6

286 posted on 12/01/2001 10:32:05 AM PST by prisoner6
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To: prisoner6
AT&T is a convenient target for those who dislike big monopolies, but you gotta admit, they do make the trains run on time... :) Before I got cable, I was on dial-up with ameritech.net, which is a Baby Bell, and in the three years I was with them, the system was NEVER down and I NEVER got a busy signal.

And you don't have to worry about them going out of business either...

287 posted on 12/01/2001 10:40:25 AM PST by Black Cat
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To: Lazamataz
Two suggestions I've heard.

1) Release and Renew. Some cable ISPs have switched from @Home to AT&T's network, and a release and renew will update everything. For users with a custom setup (like a lot of Linux users) you might have to do a bit more wrangling.

2) Switch DNS settings. I've been told (but not had confirmation) that at least some @Home cable network setups can only "shut down" in the DNS server. If you can find a non-@Home DNS server that could be accessed through your @Home connection then you might have some luck. One thing to try is pinging a known IP address...

Dunno how much this will help. I'm using Insight@Home and I'm still up and running, don't know what's happened.
288 posted on 12/01/2001 10:42:16 AM PST by Dimensio
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To: Chris_Patrick
Cox @Home working fine here in Hampton Virginia as well.
289 posted on 12/01/2001 10:43:42 AM PST by MadHatter3175
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To: RadioAstronomer
KEWL!!!!!!!!! How big is your computer box? 3 foot x 3 foot? LOLOLOL
290 posted on 12/01/2001 10:44:29 AM PST by JENINMO
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To: Lazamataz
I'm in Stockton, CA. Using AT&T Broadband for about 2 months now and I can say it works better than the @home connection through COMCAST I previously had while in Fullerton, CA. I have received letters and email from AT&T about their position in this fiasco and was relieved this AM to being online, However, I am looking fo a dial-up ISP just in case. I tried to return to to dial-up dervice after being onl;ine anytime and forund that I was hooked to broadband convenience. Guess it's time to try again.
291 posted on 12/01/2001 10:46:00 AM PST by worldviewer tom
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To: Lazamataz
ATT at home working but the @$$h01es don't support Netscape anymore. When it is manually configured to work it does until you shut it off and then you have to reset the proxy when it's opened up. Guess I can thank good old Bill Gates and MS XP for this one!

This is NOT the only problems with Netscape since the release of XP.

292 posted on 12/01/2001 10:50:10 AM PST by jedi150
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To: VA Advogado
It seems very strange that AT&T would go dark while other @HOME services (such as my Cox connection) are still hot?

Getting stranger as I sit here on Comcast@home at 3pm...

293 posted on 12/01/2001 10:52:08 AM PST by Dr.Deth
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To: Lazamataz
** Speed 1409(down)/280(up) kbps **
(At least 28 times faster than a 56k modem)

ATT/Roadrunner Atlanta (formerly MediaOne)

Look like all you refugees are slowing me down from my normal 1800(down)/340(up). Yawn............

294 posted on 12/01/2001 10:52:44 AM PST by Leroy S. Mort
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Americans can have long memories when burned hard. Even if AT&T is switching over as we speak, and service comes on in a few hours, that still is no excuse for the lack of communication and the lack of even an attempt. They specifically stated locations where we would be updated and to check on during any potential "crisis". To my knowledge these sites have never worked, and this cutoff has been going on for many hours. That is pathetic and unacceptable, worse than than never saying anything. Even their at&t main webpage and broadband webpages have no info.

Like I said, Americans can be incredible about holding grudges over the smallest of things. There are people still today who refuse to buy Exxon oil, and look at the reaction to Jane Fonda. And it only makes it worse that Gay T & T was not only one of the first corporations to cower to and appease the the homosexual and minority extortionists, they have also been one of the most outspoken and proactive corporate supporters. If memory serves correct, wasn't AT&T also involved in a potential hitech venture with the Clinton administration back in '93, a project they tried to keep secret that would have severely invaded Americans' privacy? I'm sure some of you could fill in the details, my memory is sketchy on all the facts. But point being, irregardless of when my service is switched over, AT&T has lost any chance of me as a future customer. Once my contract runs out and alternatives are available, see ya later and don't bother calling. I've got a long memory.

OK, a little background on why the opus and how I got pinched harder. Dialup is not an option at the moment. As a student, to save money I went with only a cell phone, no landline. Living near an area code change in Dallas-Ft. Worth, the extra costs for extended area calling made a cell equivalent to a landline. But here is where lack of redundancy bites me. Hey, its simply the results of choices I made, and the risks I took, and I still have internet access through school, so all is not lost. But again, the way AT&T has handled it(no information when it counted), their precipitation of this crisis(70% voting control of @home, @home was cash-flow positive, yet AT&T in effect pushed them into bankruptcy to try and get a steal of a deal), and their leftist political activism has finally gone too far for me to do business with them in good conscious. Burn in hell, rat bass terds, I've got a long memory.

295 posted on 12/01/2001 11:05:07 AM PST by Diddle E. Squat
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To: Lazamataz
Ok, I was fianlly able to get through to the AT&T help page for my zip code.

Here's what it read...
Announcements & Updates Previous
Announcements
11/30/2001
AT&T Statement Regarding Excite@Home's Chapter 11
Bankruptcy filing

Judge Thomas E. Carlson of U.S. bankruptcy court today canceled the Master Distribution Agreements between the At Home Corporation and the cable companies to which it provides high-speed Internet service, including AT&T.

AT&T has not been told whether or not the At Home Corporation intends to shut down its service. However, AT&T representatives are scheduled to meet with executives of At Home to discuss the matter. AT&T is prepared to take appropriate steps to protect service to its customers, including, if necessary, moving its customers to a new high-speed Internet network immediately.

The company said that individual customers could be moved to the new network in one to 14 days if necessary. The company will automatically issue credits to all customers who experience an interruption of service at the rate of two days free service for every day of interruption.

The company noted that former MediaOne customers, who are served by the AT&T Broadband network are not affected by today's action. Nor are customers of AT&T Broadband's video or telephony services.

Please see commonly asked questions

Hmmm one to fourteen days...my modem is putting on quite a light show at them moment. I wonder if AT&T is in the process of switching?

prisoner6

296 posted on 12/01/2001 11:07:24 AM PST by prisoner6
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To: Black Cat
I have a local ISP service and use their DSL broadband. It is much faster than my previous cable modem service and has been VERY reliable. If you look around you might be surprised. Some of these local services are very good and the customer service is much better than the national outfits. At least that has been my experience.
297 posted on 12/01/2001 11:08:52 AM PST by WatchOutForSnakes
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To: Lazamataz
I have AT&T worldnet, and I'm not having any problems. (Crossing fingers)
298 posted on 12/01/2001 11:10:03 AM PST by SCalGal
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To: Diddle E. Squat
and look at the reaction to Jane Fonda.

That was NO SMALL THING! JF was, and is a TRAITOR!

You sound like a disgruntled former AT&T employee.

AT&T gave me a call while I was out. My son took the call. Plus the cable modem is flashing like it's being reprogramed.

AT&T is apparently trying to fix the situation. I'll give them time to do that.

When they were the only phone company it was the 8th Wonder of the World. Then the Kennedy's and socialists got involved and broke it up. From that point on my phone service went downhill.

prisoner6

299 posted on 12/01/2001 11:14:24 AM PST by prisoner6
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To: The Truth Will Make You Free
Why do I love my @home? Take a wild guess...

kbps
257

513

769

1025

1281

1537

1793

2049

2305

2561

2817

3073

3329
  How did your speed compare?
ugh
«33.6k modem download speed
ugh
«typical 56k modem download speed
slow
«single channel ISDN
bearable
«dual channel ISDN
ok
«IDSL
ok
«150k Video Stream
ok
«Fastest multiplayer games
fast
«192k 'near CD quality' MP3
faster
«300k Video Stream
rocks
«half megabit
awesome
«1mbit barrier
insane
«2mbit barrier
download
«2498 kbps
upload
«465 kbps
dude! (5mbit barrier not shown)

300 posted on 12/01/2001 11:22:06 AM PST by Dr.Deth
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