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AT&T outage caused by software update, company says
abc news ^ | Feb 22, 2024 | Max Zahn, Jon Haworth, Josh Margolin, Jack Date, and Luke Barr

Posted on 02/23/2024 11:00:57 AM PST by plain talk

A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update, the company said.

AT&T told ABC News in a statement ABC News that the outage was not a cyberattack but caused by "the application and execution of an incorrect process used as we were expanding our network."

"We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve," the statement continued.

The software update went wrong, according to preliminary information from two sources familiar with the situation.

Sources have told ABC News that there was nothing nefarious or malicious about the incident.

(Excerpt) Read more at abcnews.go.com ...


TOPICS: News/Current Events
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To: plain talk
Software update problem

Yeah, the chicoms probably updated their software with a virus.

21 posted on 02/23/2024 11:37:01 AM PST by Sirius Lee (Tonight on The Bickersons... )
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To: plain talk

We went from ‘state actor’ to ‘software update’.


22 posted on 02/23/2024 11:37:36 AM PST by libh8er
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To: plain talk

Yesterday (02/22/2024) Downdector.com charts for AT&T, Verizon, T-Mobile, and others, all showed the same significant chart event - a large bimp (Francais per Clouseau).

But AT&T had, in the same 24-hour period, and not shown on the chart . . . its own troubles as AT&T described.


23 posted on 02/23/2024 11:38:15 AM PST by linMcHlp
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To: libh8er

Solar flare —> State actor —> Software update.


24 posted on 02/23/2024 11:38:30 AM PST by libh8er
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To: plain talk

Software update problem

***************************************************

I remember years ago (60’s, 70’s ?) an update to an ESS switch brought the northeast down. One line of code....

Also remember when the range I worked on went from a VAX cluster to microsoft. That was “entertaining”. Local IT support guy told me “Windows is job security”. I called him a lot - Boss’s computer, boss can fix it.


25 posted on 02/23/2024 11:44:24 AM PST by dagunk
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To: plain talk
Max Headroom, The Best Bits Ever! animated gif
26 posted on 02/23/2024 11:49:55 AM PST by cableguymn
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To: NautiNurse

or the small carrier was re-selling AT&T’s network.


27 posted on 02/23/2024 11:50:47 AM PST by cableguymn
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To: Singermom

Maybe or maybe not but I saw a similar problem at AT&T years ago when they decided to save money by laying off a bunch of senior staff without properly training the new hires.


28 posted on 02/23/2024 11:51:13 AM PST by bmeyer4646
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To: Sirius Lee

“Yeah, the chicoms probably updated their software with a virus.”

AT&T doesn’t use Chinese switches.

Occam’s razor. Software problems do occasionally occur so that’s what likely happened here.

Unfortunately in this case they updated the live network with bad code.


29 posted on 02/23/2024 11:51:20 AM PST by plain talk
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To: plain talk

I’m wondering if the “software update” wasn’t a malicious auto-download from a Chinese weather balloon several months ago that was activated by uploading of a TikTok video by a cell of newly arrived “immigrants”.


30 posted on 02/23/2024 11:51:38 AM PST by txeagle
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To: plain talk

Software Quality is actually a science that, if practiced; prevents this sort of calamity.

Imagine the cost savings of actually regressive testing an update before deployment


31 posted on 02/23/2024 11:58:55 AM PST by Hodar (A man can fail many times, but he isn't a failure until he begins to blame somebody else.- Burroughs)
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To: plain talk
AT&T outage caused by software update

Not buying it.

32 posted on 02/23/2024 12:01:21 PM PST by rockabyebaby (THE BEST IS YET TO COME - (PRESIDENT DONALD J. TRUMP))
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To: plain talk

33 posted on 02/23/2024 12:05:15 PM PST by DoodleBob (Gravity's waiting period is about 9.8 m/s²)
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To: Hodar

“Imagine the cost savings of actually regressive testing an update before deployment”

These communications companies like AT&T do that and created those kinds of M&P’s long ago.

It’s hard to say what happened here as we don’t have the details. Perhaps an update that survived testing only to create havoc once it went live? Not sure.


34 posted on 02/23/2024 12:08:19 PM PST by plain talk
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To: NautiNurse
Verizon, T-Mobile - around a dozen smaller carriers all had issues.

Because they were contacting AT&T customers.

Thank you for posting that. I remember reading that in yesterday's thread.

35 posted on 02/23/2024 12:11:21 PM PST by pfflier
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To: plain talk

36 posted on 02/23/2024 12:12:10 PM PST by gundog ( It was a bright cold day in April, and the clocks were striking thirteen. )
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To: plain talk

So, it wasn’t a boogie man? Boring.


37 posted on 02/23/2024 12:18:20 PM PST by SaxxonWoods (Are you ready for Black Lives MAGA? It's coming.)
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To: plain talk
AT&T doesn’t use Chinese switches.

They DO use chinese employees.

38 posted on 02/23/2024 12:20:01 PM PST by Sirius Lee (Tonight on The Bickersons... )
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To: plain talk

What else would they be allowed to say by the lawyers? It was incompetence.


39 posted on 02/23/2024 12:20:53 PM PST by mikey_hates_everything
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To: mikey_hates_everything
United Sets New Diversity Goal: 50% of Students at New Pilot Training Academy To Be Women and People of Color.

AT&T getting a jump start at the DEI hiring.

40 posted on 02/23/2024 12:24:15 PM PST by CodeJockey
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