Posted on 09/16/2017 7:53:01 PM PDT by grundle
People work at these places.
People don’t work anymore. That’s a thing of the past.
There is your problem.
The level of people you talked to can’t affect corporate policy. They can, however, do the right thing on a case-by-case basis like refunding shipping charges and product costs and giving credits.
Monday, I found a generator part I needed. The Amazon webpage said 2-day prime, since I pay a yearly fee for that.
Delivery Sept 20th. Now this was Sept. 11th. That’s 9 days not two days.
Same with the $10 option to pay for one-day shipping. Still Sept. 19th.
How does Amazon get away with this???
Seems an overreaction. If I email Amazon with a problem, they tend to throw money at me as a first instinct.
The problem is with UPS, whom they are paying to get the delivery made. UPS consistently does not deliver my packages, period, and they even scan the package as “delivered” when it is not. Fed Ex, on the other hand, always delivers on time, even on the next day, without any problems, via Amzon.
Unlike some I believe there is a time and place for lawsuits against big corporations. Many have become too big monopolies, and too anti customer to really care. Amazon is a good example. My only problem with class action lawsuits is how the lawyers end up with all the loot while customers get get a $5 coupon. But it does change corrupt corporate behavior. Yes and I’ve also taken it out on those in customer service. But I always ask to speak to Jeff Bezos, etc so they know they are not the target.
the moral of this story is to not gamble on your wife’s birthday. he can write all the stories about it in Forbes that he wants to, but it suicidal to not have a ROCK SOLID plan A as well as a plan B for your wife’s birthday present.
...People don’t work anymore. That’s a thing of the past.
There is your problem...
People in the service industry don’t care anymore. Answer the phone. Give the customer the first answer you can think of to get the customer off the line. Answer the next call. Repeat.
I like many things about AMZ, but their shipping policy seems to be getting worse than in previous years.
If you don’t teach children how to be Christians in school, they won’t be Christians in the work place either.
Getting you to yell about it and upset your wife is just something extra the devil throws in for everybody’s entertainment.
If more of us raised POLITE hell when we get screwed over, these folks would clean up their acts. The reach of the social networks is another positive factor: Sharing a bad experience with 10 million of your closest friends CAN have an impact on their behavior.
I have noticed that any time your order is sent usps, there is a decent chance that you’re screwed. beyond that, I haven’t noticed anything beyond amazon’s usual spot-on deliveries.
This article is from 2016
bbb
I’m sure low level Customer service workers aren’t permitted to refund ... even in clear cut cases that it should. I’m sure they have to call a manager to refund, and that this is by corporate policy.
I’m sure this very same problem has happened to me.
I swear, I did not read your reply before I posted my #13.
“Check to make sure UPS isn’t handing it off to the USPS.
The USPS has lost 3 of our packages and delivers the rest 3-4 days later.”
I am finding this to be a problem more and more with a lot of things I order online. They are handed off to USPS, which couldn’t care less about when they deliver.
I ordered a Chainsaw had it shipped slow boat to China, scheduled for Thursday delivery it was on my porch the Monday prior.
I was impressed
That is weird. In my area, UPS is very reliable, but we’ve frequently had problems with FedEx. I’ve often wished that vendors would give me the choice of using UPS shipping.
(As an aside, USPS is still very good with parcels in our area; things often arrive well before the anticipated date.)
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