People work at these places.
People don’t work anymore. That’s a thing of the past.
There is your problem.
Monday, I found a generator part I needed. The Amazon webpage said 2-day prime, since I pay a yearly fee for that.
Delivery Sept 20th. Now this was Sept. 11th. That’s 9 days not two days.
Same with the $10 option to pay for one-day shipping. Still Sept. 19th.
How does Amazon get away with this???
...People don’t work anymore. That’s a thing of the past.
There is your problem...
People in the service industry don’t care anymore. Answer the phone. Give the customer the first answer you can think of to get the customer off the line. Answer the next call. Repeat.
Where I the see the problem is that the farther the
customer gets from the customer service rep on the
phone the dicier things can get. The CSRs are trained
to handle any situation in a polite way, showing
empathy. They depend on others who do not have a direct
link to the consumer. The farther the consumer gets
from the CSR the less interest there is in solving
problems expeditiously. Too often the CSR has too little
authority to get others in the supply chain to do
their jobs.
Once I worked in sales for a major window manufacturer.
They had a good philosophy about the supply chain from
consumer to delivery person. Everyone along the chain
was considered a customer of the next department up
line including all elements of the manufacturing
process. The only time the system really broke down was
when some oaf with connections was placed in a position
where they could mess things up without consequences.