Posted on 12/30/2011 1:14:19 PM PST by Sub-Driver
The same guys who advised Netflix earlier this year.
That ended so quickly, I wonder if it was something they just floated to test people’s reaction.
Greed. Mankind’s huge sin.
A People’s victory. Verizon was wrong to charge for paying online when they claim that “paper” costs them money.
Did Verizon sleep through the Bank of America check-card fee fiasco?
Per FoxNews this morning, Verison tried a similar stunt a few months ago and got all kinds of flack from their customers.
Look at how Netflix’s stumbling and bumbling cost them $billions in value.
Sometimes one has to wonder how these companies every became viable only to have their management make such stupid, costly blunders later.
A customers victory. The free market in action.
“A Peoples victory.”
It’s NOT the peoples victory unless Verizon suffers-—that means a lot of customers should leave Verizon just because the company tried to screw them—not because it didn’t get away with doing so.
Yeah and during a Holiday.........
Qwest ran a similar trial for $1.00 bill pay online, I called and switched back to paper bill rather than e-bills and sent them checks for several months, it was changd back fairly quickly, I think they just trying to pad the profit. Way cheaper to have online bill pay rather than processing checks.
And another in-over-his/her-head MBA heads back to mom’s basement in shame...
Who in hell approves these stupid ideas anyhow?
I used to work for a third party benefits administrator, not a big company but a fairly big player in the area and privately owned.
Shortly before I left, management announced to us account administrators that they would no longer print or mail copies of our premium bills but they would only be available via email but if a customer wanted a paper bill, theyd be charged something ridiculous like $20 a month.
Many of us who worked with the clients on a daily pointed out that some of our clients were small mom and pop businesses and some (believe it or not) didnt even have computers or were not particularly computer savy. And what we heard most often from our bigger clients, was not the desire for electronic billing but for electronic bill paying something that was not being offered. Someone pointed out the lunacy of telling customers that they had to have their bill delivered electronically but telling them they still had to pay by check. She was basically told to sit down and shut up and it wasnt her job to question but just to inform the clients of the change.
Oh and of course the bills would be delivered via our secure encrypted email system that most of our clients hated and were constantly being locked out of.
Yea, stupid idea and it isnt always big companies who have them.
Or a diversion.
Effective January 1, the Verizon administrative charge will increase by .16¢ on EVERYONE. Eliminating $2 on some versus getting .16¢ from all customers. Guess which fee didn’t get the headline???? Kabuki theatre and slight of hand is at work.
Too many people think about what makes life easier for them with little regard for how it impacts their customer.
Is the 16¢ fee a change in the contract which can allow customers to exit the contract without a fee? Anyone looking to leave Verizon should read their contracts to see if they can now leave.
Tee-hee. I think that MBA who came up with the white Coca-Cola can lives in the basement next door.
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