Day before yesterday, I went to Walmart and was looking for something in the office supply area. Couldn’t find it and wanted to ask if it was maybe somewhere else in the store. There wasn’t anyone around so I walked to the photo developing area and asked the lady behind the counter “Is there someone that could help me in the office supply area?”
“No Ma’am.” she replied, without looking up and without stopping what she was doing.
I just walked away. By the time I got to the door, I was laughing so hard!
Customer service is truly a thing of the past.
Customer service is truly a thing of the past.
The reason Sears fell on hard times is that its model was based on outstanding customer service. When discoutners like K-Mart came along (that offered lower prices with no customer service) customers abandoned Sears for the lower prices.
You can have cheap prices or good customer service, but not both. Pick one, and quit complaining about not getting the other.
That being said the Wal mart I worked in, if you did ask someone at the photo booth for help they would have helped or paged someone to come to the photo booth for customer assistance. Of course that was 10 years ago also.
Boy are you right! My husband went to Penny’s to pick up a gift and he had all the info and couldn’t find what he was looking for so he asked for someone to help. This woman walked in circles a few times then said nope we don’t have it. He called me and I said it’s there just take a second look because according to their internet site their inventory update says they do have the product. He took a couple more minutes at best and found what he was looking. Now the thing is this happens all the time, why I don’t know. When I worked in retail we had to know our products and inventory but not anymore. But it’s the same way with banks doctors offices anywhere you go because there are some people in this world who think they can just get by when working no matter what kind of job they have to do.
That’s too bad about your experience at WalMart. I go to our local store all the time because it’s close. I’ve never been to a WalMart until I moved here to flyover country.
Whenever I’ve had a question, the clerks are friendly, have walked with me to find the item I was looking for, have looked in the back for items for me, etc. Maybe differences in store management can result in differences in the clerk’s behavior? If the manager doesn’t stress customer service, the clerks don’t feel a need to do it on their own.