Customer service is truly a thing of the past.
The reason Sears fell on hard times is that its model was based on outstanding customer service. When discoutners like K-Mart came along (that offered lower prices with no customer service) customers abandoned Sears for the lower prices.
You can have cheap prices or good customer service, but not both. Pick one, and quit complaining about not getting the other.
How much does it cost to say “I’ll be with you in a moment?”
that really is true but these people who work at these retail stores still need to know how to help people, common decency at best.
“You can have cheap prices or good customer service, but not both. Pick one, and quit complaining about not getting the other.”
At first my kneejerk reaction was to agree with that statement, because, generally, it rings true.
I do have to say though, Home Depot bucks that trend here where I live. The prices are cheaper than a hardware store, and the folks are all over to help you out.
But for the most part, I’d have to agree. I’m not sure if other Home Depots train their employees as well as the one by us, or if its a local manager that gets the credit, or they just got lucky hiring good folks, I couldn’t tell you, but they offer great prices and great service.