Fix kit is set with enough duct tape to securely affix it to the phone.
Its not a bug its a feature ping.
I have a theory on how these issues slipped by. I think all of the folks who had units to beta test had bumpers on them so casual observers couldn’t tell it was the new phone. The bumper would certainly mask the antenna issue because it would insulate your hand from the metal. I wonder also if the design of the bumpers wouldn’t also mask the proximity sensor issue causing dropped calls. The sensor works on light so a bumper may seal against your skin and block light whereas a naked phone would not.
Everyone I know with the iPhone 4 has all of the reported problems. Most have gotten bumpers and the problems go away.
Fix kit is set with enough duct tape to securely affix it to the phone.
Not mine..............
They built it so the bar display would fib to their customers—and it’s backfired on them.
As long as you don't hold it in your hand....
Apple’s Customer Support Sheet:
1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.
a. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.
b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.
3. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
5. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.
Easy fix, put on tin foil hat and run wire from hat to phone. LOL
Makes you wonder how much else is totally wrong doesn't it? I have to admit I thought this letter was a sick joke until I looked at my browser's address bar and it showed apple.com. Can anyone imagine the howls from the media if Microsoft issued a letter like this?
Only someone young enough to believe in Santa Claus would buy this tripe:
1. This happens to all mobile phones when held in the hand.
2. But we get letters from lots and lots and lots of people that say it doesn't happen to OUR phone.
3.We just discovered the bars have always been wrong for all of our phones all the time (we somehow missed that for years), and we're issuing a software patch that will show lots of bars all the time, no matter what. That will fix the no-bars problem.
Sounds like a lawyer trying out one lame argument after another until some gullible judge bites on one.
This might explain why with no signal at all I have 4 bars but that 4 bars was really for several minutes ago when I did actually have a signal before I walked into a building.
Apple screwed up the programming but wants to claim it was a simple mistake partly to blame on AT&T.
“... the iPhone 4’s wireless performance is the best we have ever shipped.”
So if the software is always adding a couple of bars, does that mean EVERY iPhone reception has NEVER been as good as the competition ?
Are we supposed to believe that Apple or AT&T have NEVER done side by side lab comparision testing with competitors phones ?
I suspect when this “fix” is sent out, it will be found that holding your iPhones many other ways results in a poorer signal also - it just never showed up on the bars.
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How soon before an enterprising individual comes out with a clamp on retractable whip antennae like my old transistor radio had. The music was so good back then that you didn’t care if it was AM and tinny sounding like the Rolling Stones playing “Satisfaction” on the beach on your lousy radio
Today the equipment is 1000x better and the (alleged) music 1000x worse