Makes you wonder how much else is totally wrong doesn't it? I have to admit I thought this letter was a sick joke until I looked at my browser's address bar and it showed apple.com. Can anyone imagine the howls from the media if Microsoft issued a letter like this?
Only someone young enough to believe in Santa Claus would buy this tripe:
1. This happens to all mobile phones when held in the hand.
2. But we get letters from lots and lots and lots of people that say it doesn't happen to OUR phone.
3.We just discovered the bars have always been wrong for all of our phones all the time (we somehow missed that for years), and we're issuing a software patch that will show lots of bars all the time, no matter what. That will fix the no-bars problem.
Sounds like a lawyer trying out one lame argument after another until some gullible judge bites on one.
That is exactly what this is, and absolutely nothing else.
To think this is about customer satisfaction, performance, or any other tripe is to be clueless as to how Silicon Valley really works.