Absolutely a thief! I saw a guy bring back a pair of used sneakers to Wal-mart that were totally worn out once (back when Sam was alive) and they took them back!.....
LL Bean will take back anything that you’re not happy with or any of their products that wear out. Boots getting a little beat up? No problem, they will happily exchange them no matter how long you’ve had them.
When my son was in college ,in Maine, he often returned shoes or boots that got a little tattered. Little did he know that in a few years he would head up one of their marketing departments.
I bought my grandson a pair of shoes from Bean this past fall. After wearing them for a few days he complained that they hurt. I called their customer service department and the woman said that it sure sounded like he wasn’t a happy customer and to please return them.
I saw a woman return a child’s toy to Wal-Mart. It was one of those thingies that the youngin’ sits in and bounces, has several different toys attached that make noise. That toy was filthy. It had food and what looked like Kool-Aid dried all over it. The wheels looked like there was a little dirt and grass stuck in them.
The employee didn’t question her once about the condition of it.