[GeorgiaDawg32]

I'd like to know what the "unreasonable" requests are..could it be "give me what I'm paying for??"

[mtbopfuyn]

At least they can be let out of their contracts.

[Steely Tom]

Well, I’ve owned a cellphone for four years, and have yet to call customer service even once.

I wonder if these high-maintenance customer have anything else in common?

[TommyDale]

The remaining millions of unsatisfied customers have already left!! I hear they are also going to drop customers who don’t use their phones often enough!! What gall!

[LottieDah]

Maybe Sprint is on to something. If only we could cut the America haters in Hollywood, the RINOs and the leftie moonbats....if only...

[Sir Hailstone]

As a former retail level technical type person, I wholeheartedly know the types of people SN is ditching. High maintenance whiners. Ones who call in to claim a month of credit for one lousy dropped call. Ones who call in to complain about not getting signal strength while in the basement. And of course those who call in and are initially rude to the CSR’s.

Only 1200 out of millions of customers... these must be the creme’ de la creme’ of idiot customers.

[TheRobb7]

Sprint handles it customers the way Congress handles Iraq.

[RSmithOpt]

or as quite a few I personally know....getting billed for services they did not subscribe (sign) to or getting double-billed, or charged for overseas calls they did not make....etc.....etc...

[elizabetty]

I am thinking of letting my husband go for the same reason.

[NRA1995]

Nextel’s walkie-talkie beep is aggravating anyway.....

[mrmargaritaville]

Maybe the customers were calling to complain about dropped calls-something that happens A LOT with sprint-I know, I’m one of their customers.

[ErnBatavia]

Wasn't Sprint this clown's paycheck awhile back?

[dawn53]

If I tried to drop my phone plan, they’d insist on me paying through the remainder of the contract. Wonder how that works when the phone provider drops the customer...don’t they have to honor the contract until it expires?

My bet is Nextel callers were calling about lack of coverage or dropped calls.

[Blood of Tyrants]

Do you call and complain 40-50 times a month?

[XenaLee]

It’s probably more along the lines of ‘Stop over-charging me for stuff my plan is supposed to cover for free’. My ex-bf is being suddenly (once again) charged for overtime minutes (around 900)....all because he just upgraded his phone last month.

This same thing has happened 4 or 5 times in the past years (everytime he upgrades to a newer/better phone). He didn’t change his plan at all, but somehow Sprint always manages to change it FOR him. They drafted over $350 out of his bank acct in ONE month for what he was normally being charged only $100/mo. for, and they’re charging him a similar amount for July too.

They really have some racket/scam going there. Screw the customers and then drop the ones that complain about getting screwed!

[Leftism is Mentally Deranged]

I guess the call centers in India are complaining about customers complaining!

[JamesP81]

I'd like to know what the "unreasonable" requests are..could it be "give me what I'm paying for??"

I saw this article the other day. I think the criteria is people who call customer service more than 25 times per month.

If I had someone calling me that often, I'd get rid of them too. Or I'd raise their rates until it became profitable to retain them.

On the other hand, Sprint sucks. I wouldn't even consider getting my cell phone service through them.

[TC Rider]

Those 1000 customers should fall to their knees and thank God.

My elderly parents had a sprint cell they bought in NV years ago. They never used it, just kept it for emergencies. When they got it, their plan was around 25/month.

Sprint kept bumping them up till they were paying 39/month. Then their charger failed, Sprint sent them another one that didn’t work, claimed they never recieved it when my parents sent it back, and they never got the credit. Sprint also tried to extend their contract for another 2 years for no reason.

Last Christmas I bought them a pay-as-you-go phone from Cingular, charged up with 1000 minutes. I’ll ‘recharge’ it every year at a cost of around $100. Screw Sprint.

[tobyhill]

It probably took 300 calls per month just to get to someone who spoke and understood English. Sprint sent me a text message so I could link to the site to download a phone upgrade to make a feature work but then charged me for the text message they sent. I called Sprint to get the credit and was told that I didn’t have to open the text message they sent. After about 20 calls to worm my way through the slang and ghetto talk customer service reps, I finally just came out and said I wanted a manager that spoke regular English and could actually help me without transfer. After 3 days of calls I became a completely satisfied customer.

[editor-surveyor]

Sprint was dying before they swallowed Nextel. Nextel had almost four times as many subscribers as Sprint, and with good reason: Sprint is the “No Service” zone.

[CodeToad]

LOL!!!

Now all the other Sprint customers know how to get out of that lousy service contract!