Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

UnitedHealthcare accused of relying on AI algorithms to deny Medicare Advantage claims
Fox Business News via MSN ^ | 12/13/2024 | Daniela Genovese

Posted on 12/15/2024 8:36:30 PM PST by SeekAndFind

Democrats on a Senate subcommittee are accusing UnitedHealthcare Group of denying claims to a growing number of patients as it tried to leverage artificial intelligence to automate the process.

In an October report, "How Medicare Advantage Insurers Have Denied Patients Access to Post-Acute Care," Democrats on the U.S. Senate Permanent Subcommittee on Investigations (PSI) released a report claiming UnitedHealthcare’s prior authorization denial rate for post-acute care jumped from 10.9% in 2020 to 22.7% in 2022.

Denial rates for skilled nursing centers, in particular, "experienced particularly dramatic growth." The number of denied claims in 2022 was nine times higher compared to 2019, according to the report.

During this same period of time, the company "implemented multiple initiatives to automate the process," according to the report.

The report also claimed United "processed far more home health service authorizations for Medicare Advantage members during this period, underscoring concerns about insurers rejecting placements in post-acute care facilities in favor of less costly alternatives," the report said.

FOX Business reached out to United for comment. In a statement issued in October, the company lambasted the report, saying it "mischaracterizes the Medicare Advantage program and our clinical practices, while ignoring CMS criteria demanding greater scrutiny around post-acute care."

The report surfaced as the largest health insurance company has come under fire for allegedly wrongfully denying claims in recent months. The murder of UnitedHealthcare CEO Brian Thompson in New York on Wednesday prompted more critics to air their frustrations with the company.

According to the PSI's report, a UnitedHealthcare committee approved using "Machine Assisted Prior Authorization" to speed up the process of reviewing medical requests in April 2021. The committee was told doctors or nurses still had to verify the evidence, but testing showed the technology could cut review time by 6-10 minutes, the report said.

(Excerpt) Read more at msn.com ...


TOPICS: Business/Economy; Culture/Society; News/Current Events
KEYWORDS: ai; aialgorithms; carryingwater; demagogicparty; healthcare; insurance; medicare; medicareadvantage; obamacare; unh; unitedhealth; unitedhealthcare
Navigation: use the links below to view more comments.
first 1-2021-36 next last

1 posted on 12/15/2024 8:36:30 PM PST by SeekAndFind
[ Post Reply | Private Reply | View Replies]

To: SeekAndFind

This sort of thing should be done by human beings.


2 posted on 12/15/2024 8:39:54 PM PST by laplata (They want each crisis to take the greatest toll possible.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: laplata
This sort of thing should be done by human beings.

Only if the humans are qualified.

3 posted on 12/15/2024 8:42:20 PM PST by PAR35
[ Post Reply | Private Reply | To 2 | View Replies]

To: SeekAndFind

There is a problem here. The problem starts with Obamacare, and leaves it in hands of Big Tech.


4 posted on 12/15/2024 8:48:07 PM PST by ImJustAnotherOkie
[ Post Reply | Private Reply | To 1 | View Replies]

To: AdmSmith; AnonymousConservative; Arthur Wildfire! March; Berosus; Bockscar; BraveMan; cardinal4; ...
This is about the sixth or seventh topic on this, part of the partisan media campaign to vilify the victim of the murder.

5 posted on 12/15/2024 8:48:19 PM PST by SunkenCiv (Politics do not make strange bedfellows, and the enemy of your enemy may still be your enemy.)
[ Post Reply | Private Reply | View Replies]

To: SeekAndFind

Since it is the Lyin’ Democrats raising the alarm I tend to doubt that any of it is true!


6 posted on 12/15/2024 8:50:02 PM PST by SoConPubbie (Trump has all the right enemies, DeSantis has all the wrong friends.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: ImJustAnotherOkie

You are 100% correct. Once they worked with our scumbag politicians to make it that everyone HAD to get insurance, the rates skyrocketed.


7 posted on 12/15/2024 9:12:07 PM PST by vpintheak (Sometimes you’re the windshield, sometimes you’re the bug. )
[ Post Reply | Private Reply | To 4 | View Replies]

To: SeekAndFind

And just what has the denial rate been for 2023 and most of thus year. Cms has rules for post acute care too ie skilled nursing care, or transitional care.


8 posted on 12/15/2024 9:30:37 PM PST by markman46 (engage brain before using keyboard!!!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: PAR35

Of course.


9 posted on 12/15/2024 9:32:03 PM PST by laplata (They want each crisis to take the greatest toll possible.)
[ Post Reply | Private Reply | To 3 | View Replies]

To: null and void; aragorn; EnigmaticAnomaly; kalee; Kale; AZ .44 MAG; Baynative; bgill; bitt; ...

p


10 posted on 12/15/2024 9:59:28 PM PST by bitt (<img src=' 'width=30%>)
[ Post Reply | Private Reply | To 1 | View Replies]

To: laplata
Enon needs to look into medicare advantage sweetheart deals from the government. Trump said our foreign trade deals look like the they were made by idiots or people who were corrupt. It's the same with 'IN' the US 'deals' - lots of graft going on.
11 posted on 12/16/2024 12:45:05 AM PST by GOPJ (https://files.catbox.moe/rwi6a2.jpeg //files.catbox.moe/14hch9.jpg <img src="[image url]">)
[ Post Reply | Private Reply | To 2 | View Replies]

To: laplata

They use a nurse to do visits and a Dr. signs off.

I appealed 7 times and won every appeal.

I finally accused the Dr. who was signing off for malpractice as denial of care is practicing medicine and he didn’t see the patient and was practicing outside his medical specialty.

On my side I had to neuroscience MD’s and stroke specialists requesting the treatment they were trying to deny.

I was doing this for a friend who had no family. The weeks immediately after the stroke are critical for recovery and they were denying care after a week.

Many nursing rehab homes and hospitals are suing them and will not take patients with their insurance.


12 posted on 12/16/2024 1:22:41 AM PST by tired&retired (Blessings )
[ Post Reply | Private Reply | To 2 | View Replies]

To: SeekAndFind

I heard a rumor that the CEO who was shot was getting his health insurance from another company


13 posted on 12/16/2024 2:35:39 AM PST by Herakles (Diversity is applied Marxism )
[ Post Reply | Private Reply | To 1 | View Replies]

To: SeekAndFind

AI is nothing more than a program. Written by humans. If it is corrupt, it is because of the coders that polluted the program.
Other than that, so bloody what? What, yah want to go back to slide rules for simple multiplication?


14 posted on 12/16/2024 3:16:35 AM PST by bobbo666
[ Post Reply | Private Reply | To 1 | View Replies]

To: SunkenCiv

Murder is wrong and justice is coming for the murderer. Now where do the victims of UHC go to get their justice? You need to address that question.


15 posted on 12/16/2024 4:21:28 AM PST by AndyJackson
[ Post Reply | Private Reply | To 5 | View Replies]

To: ImJustAnotherOkie

And no lobbied for Obamacare? It wasn’t you or me.


16 posted on 12/16/2024 4:24:07 AM PST by AndyJackson
[ Post Reply | Private Reply | To 4 | View Replies]

To: bobbo666
What, yah want to go back to slide rules for simple multiplication?

Go back to a time when humans were less stupid? Is that a trick question?

17 posted on 12/16/2024 4:28:11 AM PST by BlackbirdSST (Trump or Bust! Long live the Republic.)
[ Post Reply | Private Reply | To 14 | View Replies]

To: SeekAndFind
Key reasons for UnitedHealthcare claim denials:

Coding and Billing Errors: Incorrect medical codes,

incorrect patient details, or errors in billing information submitted by the provider.

Missing Documentation: Failure to provide required supporting documentation like medical records or test results.

Prior Authorization Issues: Not obtaining prior authorization for a procedure that requires it under the plan.

Non-Covered Services: Claim for a service that is not covered by the UnitedHealthcare plan.

Medical Necessity Denial: Insurance company deems the service not medically necessary for the patient's condition.

Duplicate Claims: Submitting the same claim multiple times

Out-of-Network Provider: Seeking care from a provider not within the UnitedHealthcare network

Exceeding Benefit Limits: Claim exceeding the annual or lifetime benefit maximum for a specific service

Incorrect Patient Information: Misspelled names, incorrect subscriber ID, or outdated insurance details

Unreadable Information: Illegible handwriting or poorly scanned documents

1 Experimental or Investigational Treatment: Claim for a treatment considered experimental by the insurance company
18 posted on 12/16/2024 4:37:59 AM PST by Bonemaker (invictus maneo)
[ Post Reply | Private Reply | To 1 | View Replies]

To: laplata

How much do you know about medical coding?

Human beings aren’t needed.


19 posted on 12/16/2024 4:38:02 AM PST by mewzilla (Swing away, Mr. President, swing away!)
[ Post Reply | Private Reply | To 2 | View Replies]

To: bobbo666

SRA....... it built America


20 posted on 12/16/2024 4:38:15 AM PST by bert ( (KE. NP. +12) Where is ZORRO when California so desperately needs him?)
[ Post Reply | Private Reply | To 14 | View Replies]


Navigation: use the links below to view more comments.
first 1-2021-36 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson