Depending on the needs, a custom chair is required. A one-size-fits-all essentially fits none. These custom chairs that fit the individual’s bodies are very expensive. As to how she originally got it is irrelevant. The issue is that United broke it, failed to replace it under their own policies, and she incurred severe injuries directly tied to the issue.
United has a terrible track record of destroying personal property.
There’s a song about it written few years ago.
Trouble is, most airlines probably have the same record.
I don’t really know what to think other than the industry is terrible for personal property.
:: an impassioned activist for people with disabilities ::
Can’t use other means?
Or, is that “impassioned...activist” the driving force?
“Depending on the needs, a custom chair is required. A one-size-fits-all essentially fits none.” Agree
“These custom chairs that fit the individual’s bodies are very expensive. As to how she originally got it is irrelevant” Agree
“The issue is that United broke it, failed to replace it under their own policies, and she incurred severe injuries directly tied to the issue.” Disagree, this is a secondary issue.
The primary issue is survival. While how she got the original chair is irrelevant, how she survived while waiting for that original chair to be designed and built is not. Why did she continue to use the UA chair instead of reverting to past measures?
Furthermore there are limits to liabilities. And even if UA had initially owned up to replacing the chair, how long would that take? I very much doubt their was a replacement chair just waiting to be bought.
The bottom line to me is that if the chair is that critical, there needs to be a backup system incase of catastrophe. Where was that backup system?
And what do you use in the interim?