United has a terrible track record of destroying personal property.
There’s a song about it written few years ago.
Trouble is, most airlines probably have the same record.
I don’t really know what to think other than the industry is terrible for personal property.
“United Breaks Guitars”. Funny song, and seems to described this situation perfectly.
The airlines are terrible.
But $30,000 for a replacement? If the loaner did her in it sounds like she was too fragile to risk damage to her custom chair through air travel. Or should have had some sort of super-duper insurance for an immediate, wherever you are, custom replacement, which would have been exorbitant if even possible.