Replies

I will keep USAA because there is nothing better. I have been a member for over 40 years. However, that didn't prevent me from calling their customer service number. I told them immediately that I was complaining about their decision to politicize their advertising.

The agent I got said "..it was about the 1 millionth call today.." and he wished that they would set up a hot line just for this issue.

I asked if there was any way to contact a corporate "decision maker" because I didn't want to take it out on the agent. He said there wasn't any way to directly connect corporate officers via the service lines. In fact the only way to get to them was snail mail

I included this in my letter to USAA corporate:

"..I think USAA knuckled under to a crowd that has few if any direct business associations with USAA. That was a cowardly reaction rather than a reasoned decision. That makes me worry about the leadership that would either decide that should happen or would allow that to happen..."

"USAA constituents represent the finest and boldest this country has to offer...Your decision to back down under pressure from the left dishonors not only your leadership but the total membership.."

I sent an e-mail to USAA several months ago and received a call from “The Executive Offices”.

So, yes, the big boys can receive complaints from sources other than letters.

The fellow who called me was very condescending. I was very surprised because most of their employees are pretty courteous.

Like my Dad used to say,

“I think they’ve gotten too big for their britches.”

“I will keep USAA because there is nothing better. I have been a member for over 40 years. However, that didn’t prevent me from calling their customer service number. I told them immediately that I was complaining about their decision to politicize their advertising.”

I am in the same position and contacted them via email to which I received a canned reply. Their evident inability to get out in front of this thing is telling...as is the composition of the current Board of Directors. This could conceivably either bring the company down or put them on a path to reform that includes a return to USAA’s original mission and vision. I am proceeding on the basis of what they do over the next several days. If nothing, I will begin to transfer IRA’s, brokerage accounts, and auto/home insurance policies as they expire. Have to keep annuities with them which is a bit scary should they start to financially founder...which they could do given the level of anger I see (and which USAA seems to be ignoring).