“I will keep USAA because there is nothing better. I have been a member for over 40 years. However, that didn’t prevent me from calling their customer service number. I told them immediately that I was complaining about their decision to politicize their advertising.”
I am in the same position and contacted them via email to which I received a canned reply. Their evident inability to get out in front of this thing is telling...as is the composition of the current Board of Directors. This could conceivably either bring the company down or put them on a path to reform that includes a return to USAA’s original mission and vision. I am proceeding on the basis of what they do over the next several days. If nothing, I will begin to transfer IRA’s, brokerage accounts, and auto/home insurance policies as they expire. Have to keep annuities with them which is a bit scary should they start to financially founder...which they could do given the level of anger I see (and which USAA seems to be ignoring).
I posted somewhere else that I just pulled 100 grand from their mutual funds.