Usaa has very loyal customers (I am one) and they are a great company to do business with.
I will contact them about this and I hope everyone does.
Just telling them you’re dissatisfied with them will do a lot. No need to cancel yet.
I will disagree with your stance. They kicked their customer service to the curb and in such never contacted you to get your input before doing so. Their customer base is known and tactics like this give no concern to what effect it will have on their relations with that base that we know the grand majority would have made their opinions known if it were asked.
Knee-jerk responses to pressure from groups like Move-On will prove that we surround them and not the other way around.
I would kinda agree...I’ve been a very happy customer for three years. I will contact them and say some harsh comments, but leaving simply means you’d have to pick from a couple of mostly losers.
To be honest, I liked USAA better when they never advertised anywhere. It seems like they’ve turned from a great company that served a niche customer base into a giant conglomerate that’s just somewhat better than their competitors.
“Just telling them you’re dissatisfied with them will do a lot. “
Lol! Ok, sure.
As long as your money arrives, they could give a toss if you poo poo their decision-making.