“Just telling them you’re dissatisfied with them will do a lot. “
Lol! Ok, sure.
As long as your money arrives, they could give a toss if you poo poo their decision-making.
can I move a mutual fund account without incurring taxes
You clearly aren’t a member. It will be more effective to start there imo.
That said, financial accounts can be moved easily... insurance products less so. So I’ll start with expressing disappointment and dissatisfaction. I’ll move then to changing providers for financial products and lastly to be nsurance products.
Why you want to poo poo my process is curious.