Posted on 02/27/2014 6:17:00 AM PST by 2ndDivisionVet
Cox Communications said Wednesday it is closing a call center in San Diego, eliminating 500 jobs.
The move comes as part of a company-wide consolidation of call center operations for Atlanta-based Cox Communications, which is trimming its current 19 call centers nationwide into seven large sites.
Company spokesman Dennis Morgigno said the expanded call centers will be located in Las Vegas; Phoenix; Omaha, Neb.; Oklahoma City; Wichita, Kan.; Hampton Roads, Va.; and Baton Rouge.
California wasn’t chosen as a call center site because the company lacked real estate to expand here, Morgigno said. It had space available in the other cities.
Besides 500 jobs in San Diego, about 150 jobs will be cut in Orange County, where Cox Communications also has a cable system.
Cox is the largest cable provider in San Diego County, with roughly 500,000 subscribers. It will have 2,000 employees in California after the call center closures.
Morgigno said most of the jobs cuts in San Diego won’t occur until September, though employees were told Wednesday. “The reason we did that was to give our employees a chance to figure out what to do next,” he said.
San Diego employees are being encouraged to apply for openings at the expanding call centers in other cities, and will get relocation assistance if hired, Morgigno said.
“There are hundreds of jobs available as these call centers,” he said.
In addition, Cox plans to help employees who don’t want to relocate to find work locally, and it will offer a severance package.
“We are going to bring in job fairs here and we are going to look for other opportunities for these folks inside Cox California, where there are jobs available,” Morgigno said.
Once the idiots had three trucks out at the same time to three different houses, but it was one common problem. Sometimes they outsource to companies like "Bob's Cable Company".
They're going the wrong way....if they were more localized they'd solve a lot of their problems. Around here, anyway.
Smart move for Cox, even though their reason for doing so is BS. They can just see the end coming for California as a business friendly state and don’t want to be exposed there anymore.
Probably costs too much in CA. At least they aren’t moving their call centers to India.
I doubt their first fiasco with Whole Home DVR helped the bottom line much.
I know someone who owns a Cox Outlet. Their backend systems are in seriously bad shape. Their technical deficit is beyond belief. To add a new customer they have 10 different 3270 screens to update.
I think that train left the station a while back.
Sure. That's the reason. And coincidentally, all of the other sites chosen are more business friendly. Cox Cable is smart enough not to call California out for being a bunch of commies, but just sneak quickly out the back door.
“California wasn’t chosen as a call center site because the company lacked real estate to expand here, Morgigno said. It had space available in the other cities.”
Nonsense. 300 people have been laid off since 2011 in OC, there is a ton of empty space in that building, that used to be filled with employees. I can certainly understand why a company would shrink their presence in California, as business hostile, as it is, but this is a line of BS.
The Cox family is “progressive” (two of the sisters served as ambassadors, due to their fundraising, for Pres. Carter), they won’t be truthful about liberal job killing government. A shame, really, they used to be a good company, to work for, in spite of the mindset.
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