Posted on 12/21/2013 12:53:16 PM PST by kingattax
Cracker Barrel said it pulled some Duck Dynasty merchandise from its stores over concerns it might offend guests, a move that infuriated thousands of customers and confused many others.
"We removed selected products which we were concerned might offend some of our guests while we evaluate the situation," Cracker Barrel said in a statement posted on its Facebook page.
The full statement read:
“Cracker Barrel’s mission is Pleasing People. We operate within the ideals of fairness, mutual respect and equal treatment of all people. These ideals are the core of our corporate culture. We continue to offer Duck Commander products in our stores. We removed selected products which we were concerned might offend some of our guests while we evaluate the situation. We continually evaluate the products we offer and will continue to do so.”
Cracker Barrel's statement led to confusion among some customers who wondered if the restaurant was removing Duck Dynasty products owned by A&E or products owned by the Robertson family's Duck Commander business.
Cracker Barrel did not return phone calls seeking clarification or comment.
(Excerpt) Read more at foxnews.com ...
They put it back..
Dear Cracker Barrel Customer:
When we made the decision to remove and evaluate certain Duck Dynasty items, we offended many of our loyal customers. Our intent was to avoid offending, but that’s just what we’ve done.
You told us we made a mistake. And, you weren’t shy about it. You wrote, you called and you took to social media to express your thoughts and feelings. You flat out told us we were wrong.
We listened.
Today, we are putting all our Duck Dynasty products back in our stores.
And, we apologize for offending you.
We respect all individuals right to express their beliefs. We certainly did not mean to have anyone think different.
We sincerely hope you will continue to be part of our Cracker Barrel family.
"You told us we were wrong. We listened."
Pushback WORKS, Freepers!
Leni
yup.. however, since they folded so quickly in the first place. I am still done with them.
They didn’t know this would be the reaction of their customers? Their loyal customers have certain values. How could CB not have not known what those values are?
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.