And they'll be all named 'Chuck' and 'Nancy', just wait and see when you call Dell!
Had an Indian computer tech named Bawhdrate Deeveedee.
Isn't Dell laying people off in Austin?
"My machine won't turn on. It has no power"
"Have you tried rebooting?"
When is the last time an AMERICAN company announced hiring 5,000 Americans for work?
Good for Dell! In fact, I'd suggest going to even lower cost countries to hire, err, "technical support specialists". I mean, how much would it take to train folks in, say, Somalia, to say: "reboot"?
Good.
My wifes's computer (a 3 month old Dell Dimesnion) had a hard-drive crash 2 weeks ago. I had the thing set up with two drives, mirrored. The OS got trashed on the mirror so we had to reinstall, but were able to save the data on the second drive.
Despite having the optional on-site service contract, it took a week to get the replacement drive. Then, as it turned out, the Operating System CD's that shipped with the machine were wrong, so I had to wait for new ones from Dell (theirs had specific USB keyboard drivers needed to get through the install).
I sent a letter to m.dell@dell.com and low and behold, I started getting called left and right. "We understand that you complained to Michael Dell... what can we do to make it right?". They sent us a nice little all-in-one photo printer for our troubles.
I don't care if they hire 10,000 people in India, Iowa or Indonesia JUST TEACH THEM TO SPEAK ENGLISH so they can be understood.
I'm sick of this! When I call for tech service, I can't understand a DAMN thing those guys are saying. It's like having a conversation with a RETARD!
And?
Wages aside, education wise how do they stack up with the average dumb@ss rap star wannabe kid in North America...
I know plenty of Asian Engineers younger than I with degrees from the USA...
You just have to learn to work for less, less benefits and work smarter.
Had a similar experience with AOL Customer Service, I do not have AOL as a provider now. Companies moving these jobs overseas are having problems and customers are becoming fed up. I work in the Insurance Customer Service field, U.S. based and hear horror stories from our customer base all the time about how they had to deal with foreign reps -- it can be a nightmare.
I don't blame Dell. You should see the 'no experience idiots' they've hired to build their computers in the NC plant.
Affirmative action, Feminist Nazi's, Gay rights all have a hand in the nonsense that the workplace must be diversified. Get rid of these hiring requirements, allow manufactuers to hire the most qualified people and we'll see a drastic improvement in quality and productivity.
A facility full of quota filled diversity workers isn't productivity, it's kowtowing to political correctness and destroying American manufacturing.
How stupid to outsource what buyers thought was American. Dell will suffer from this move....in the long run.
These blokes know how to use tariffs.