I don't care if they hire 10,000 people in India, Iowa or Indonesia JUST TEACH THEM TO SPEAK ENGLISH so they can be understood.
they hire them because they work for $15K a year. once EVERY company in the sector offshores, then none of them have any competitive advantage over one and other, and they all get the cost savings. that's the goal. so Dell offshores, what are you going to do, buy an HP? guess what, they offshored tech support to. AMEX offshores, try VISA - oops, so did they.
there is no place to run to.