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Duh!
NRO Online ^ | January 30, 2004 | Florence King

Posted on 01/30/2004 7:53:10 AM PST by Inspectorette

January 30, 2004, 9:54 a.m.
Fridays with Florence

"Duh!"

EDITOR'S NOTE: Oh, how we do miss "The Misanthrope's Corner" — like this February 5, 2001 beaut, in which the incomparable Florence King, savanting idiocy across the fruited plains, warns America that it is under attack — the Invasion of the Duh People!

But will anyone listen!

Of course, this column, and all of Miss King's curmudgeonly oeuvre for National Review, can be found, and enjoyed, in STET, Damnit, The Misanthrope's Corner, 1991 to 2002 here.

The other day I made a phone call to reschedule an appointment with a new optician. I sensed something memorable was going to happen as soon as I heard the receptionist's voice. It was trite and flat, incapable of expressing joy or sorrow, excitement or serenity, aversion or ardor: the voice that people imitate when they say, "Duh."

Lo and behold, that's exactly what she effectively said in our ensuing exchange.

"What did you say your name was?"

"King."

"How do you spell that?"

It was a first. I've been through some rough patches in my time, but they were eased by certain small advantages life has dealt me. One is my name. Among the auxiliary reasons why I never married (never mind the main one) is that I hated to give up a path-smoother like King. Many people spend their lives correcting the spelling and pronunciation of their names, and it's hard work, but in this, at least, I've always belonged to the leisure class.

If his receptionist couldn't spell King, what was the optician who hired her like? I wouldn't trust these baby bloodshots to just anybody, to paraphrase Lynda Carter, so instead of rescheduling the appointment I canceled it.

The receptionist was the most extreme example of a human posthole I've yet encountered, but by no means the only one. The Invasion of the Duh People is upon us. Duhs are at the gates, and usually on the telephone. They seem to cluster in that mangled universe known as Customer Service — assigning order numbers, straightening out exchanges and returns, and computing state sales taxes. Our calls are very important to them, which is why I dread buying, subscribing, complaining, or inquiring about anything whatsoever.

Take my catalog order. In the "Color" block I wrote "1st choice, blue; 2nd, green," but all I got was a postcard saying, "We are unable to fill your order. Please call our toll-free number." I did. When the rep came on, I gave her my order number and she pulled it up on her computer and read my name and address back to me. "Right," I said.

Then, silence. A long silence. I thought she had put me on hold but there was no rock music, and it didn't sound like hold somehow. The silence had a nice antiquated sound, making me think of the days when a clerk simply laid the phone down and "stepped away from her desk" to retrieve an actual file from an actual file cabinet. As my reverie faded, I had an eerie feeling that she was still there. "Hello?" I said.

"Yes." Just that, no more, not even an inflection.

"I got a card saying you're unable to fill my order but it doesn't say why."

"We didn't know what color you wanted."

Nearly two minutes had passed in total silence, yet she had sat there in ox-like placidity, waiting for me to speak first, unable even to bring herself to prompt me. I had to supply all the initiative.

Then there's newspaper delivery. To a Duh, my Sunday-only subscription and my neighbor's weekday-only subscription must be the same subscription, so they placed mine at his door. When, six phone calls later, I finally convinced them that I was the Sunday subscriber, they started putting his at my door. This way, the whole block gets to watch two people stealing each other's newspapers.

Smart people work in Customer Service too, but there's no way to be sure of getting one, and less chance of keeping one. Follow-through is a thing of the past at the "communication centers" where Customer Service reps are stabled. When you call you must talk to whoever answers. If you get a smart one and ask for her name so you can call her back, she'll just say, "Anyone here can help you." But you never get the same person twice, so each time you have to start at the beginning and tell the same story all over again. Take, for instance, my charge-card snafu involving two secret code numbers based on my birthday and one based on my mother's. It makes less and less sense with each telling, so if you happen to draw a Duh late in the game, the result is two Duhs.

It'S one thing to have a Duh IQ; quite another to have a Duh attitude, like the interviewees in Jay Leno's sidewalk surveys who grin proudly when they have trouble placing James Madison. Leno's use of the Duh attitude as popular entertainment recalls a wildly popular '40s radio offering, It Pays To Be Ignorant, a bent quiz show whose theme song went: "It pays to be ignorant, to be dumb, to be dense, to be ignorant, it pays to be ignorant just like me!"

This was such a playground favorite that teachers tried to ban it. At my school you got sent to the principal for singing it, but it spoke too clearly to American ideals ever to be entirely squelched. It's still being sung by such devotees of the Duh attitude as New York governor George Pataki, who derided Hillary for quoting E. B. White during her senatorial campaign.

"Mrs. Clinton," he huffed, "quoted some guy, Wyatt or somebody — I don't think he was from Brooklyn — with some definition of a New Yorker that she must have read somewhere. I don't know who that guy was. I don't know what he wrote. . . . I don't think people from Brooklyn or Peekskill would have quoted that person."

If America were ancient China this would be the Duh Dynasty, but instead of Duh vases and Duh figurines we produce Duh Republicans — they prefer "populists" — who are forever reaching out to "the real people" with the boastful assurance that it pays to be ignorant. If Pataki ever wants to read something somewhere, let it be James T. Farrell's A World I Never Made. He will meet Al O'Flaherty, a shanty-Irish traveling salesman from the South Side of Chicago who longs to be a gentleman. To that end he carries his well-thumbed copy of Letters of Lord Chesterfield everywhere he goes, quoting from it to prostitutes to reassure them that he'll treat them right. Al O'Flaherty would break your heart. I don't know about Pataki's.


TOPICS: Culture/Society
KEYWORDS: customerservice; duh; florenceking
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To: Foxfire4
LOL!

Similar item from my family -- many years ago (around 1870) one of my great uncles got thrown out of his Baptist church in SE Alabama - not just for dancing, but for holding a dancing party at his house! (oh, the horror! the horror!)

In the church minute book it said that he was not only disfellowshipped, but was "henceforth to be held as a heathen and a publican."

My dad commented, "Well, just so long as it wasn't a REpublican . . . "

21 posted on 01/30/2004 9:00:23 AM PST by AnAmericanMother (. . . sed, ut scis, quis homines huiusmodi intellegere potest?. . .)
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To: ChefKeith
Somebody ought to scrawl on the bottom of the sign -

"If you're with somebody who can't read, let them know, O.K.?"

That's even stupider than the Braille push buttons on the drive-up ATMs (I know what's going on there - they make all of them at the same factory and it's easier to make them all the same . . . but it still looks funny.)

22 posted on 01/30/2004 9:01:54 AM PST by AnAmericanMother (. . . sed, ut scis, quis homines huiusmodi intellegere potest?. . .)
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To: ChefKeith
Has anyone ever seen the stickers on McDonalds restaurant doors that boast "Braille Menus Available" on request?

I gotta ask myself, "Uh?....nevermind."

23 posted on 01/30/2004 9:04:24 AM PST by Petronski (I'm not always cranky.)
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To: Inspectorette
William F. Buckley and Florence King never met face to face, according to Buckley. When you think about how long she wrote a scintillating, widely read, widely acclaimed, end-of-book column for his magazine, that becomes one of the most astounding stories of the foibles of literary eccentrics I've ever heard.

A misanthrope indeed, but a brilliant one.

24 posted on 01/30/2004 9:18:34 AM PST by beckett
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To: Petronski
OK...per cents and store story, Part Deux.

I was at my local drugstore where Christmas items were marked "75% off."

Now, although I can calculate the price of a marked down box of ornaments in my head, I don't get upset if someone wants to use a calculator.

HOWEVER, rather than simply multiplying each item by .25 to get the price, she multiplied each item by .75, got an answer, and then subtracted it from the original price.

I was in line a long time that day, because she did that with everyone who was buying sale items. LOL!

25 posted on 01/30/2004 9:21:09 AM PST by Miss Marple
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To: AnAmericanMother
Bump for later
26 posted on 01/30/2004 9:53:26 AM PST by RightWingMama
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To: Inspectorette; AnAmericanMother
It's not really a slam. She's a lesbian, or at least she was last time I heard.

FWIW, here is a bio of Florence King.

I confess I always thought she was just a funny, cranky, and brilliant writer -- she never brought up her sexuality, and I never bothered to wonder about it.

27 posted on 01/30/2004 10:13:39 AM PST by r9etb
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To: Miss Marple
HOWEVER, rather than simply multiplying each item by .25 to get the price, she multiplied each item by .75, got an answer, and then subtracted it from the original price.

You should have completed the job, and asked her if that was "75% off the sale price."

28 posted on 01/30/2004 10:14:48 AM PST by r9etb
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To: Inspectorette


LOL  This isn't the NRO I was expecting
to surf to.   Your link on the main listing is bait and switch!!!
29 posted on 01/30/2004 2:07:54 PM PST by gcruse (http://gcruse.typepad.com/)
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To: AnAmericanMother
But she's clever, and by and large conservative, and she doesn't as
 a general rule shout her preference from the rooftops . . . so I guess I'll give her a pass.


Never mind that fact that Florence is hilarious, and a great writer.  You'll give her a pass.
That's damned white of you.   LOL
30 posted on 01/30/2004 2:12:26 PM PST by gcruse (http://gcruse.typepad.com/)
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To: gcruse
Who you callin' white?

(I always underestimate the ability of the average reader to discern sarcasm, I guess . . . sigh.)

31 posted on 01/30/2004 2:18:52 PM PST by AnAmericanMother (. . . sed, ut scis, quis homines huiusmodi intellegere potest?. . .)
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To: gcruse
Oops - sorry about that. Phew - it coulda been a lot worse.
32 posted on 01/30/2004 2:37:56 PM PST by Inspectorette
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To: Miss Marple
"Ten percent IS ten cents."

The Revolution is well underway.

33 posted on 01/30/2004 2:42:02 PM PST by RightWhale (Repeal the Law of the Excluded Middle)
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To: Eala
My first name is Beth. You would be suprised at how many people ask me to spell it all the time or called all kinds of odd names.
34 posted on 01/30/2004 2:50:48 PM PST by retrokitten (She's a squirrel-squashin', deer-smackin' drivin' machine! Canyonero!)
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To: AnAmericanMother
ASCII doesn't do sarcasm well. That's why God made ;)
35 posted on 01/30/2004 3:30:15 PM PST by gcruse (http://gcruse.typepad.com/)
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To: gcruse
I'm emoticon-deprived.

Or lazy.

Sorry about that. ;-)

36 posted on 01/30/2004 3:35:07 PM PST by AnAmericanMother (. . . sed, ut scis, quis homines huiusmodi intellegere potest?. . .)
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To: Miss Marple
I think she finally gave me the price adjustment to get rid of me. I believe she thought I was making it up. LOL!

We can induce 'Duh' moments at will...

The next time you get run up for somthing, say its 14.43...hand over a 20 spot. The expected change is 5.57.

Do some quick math in your head...5.75 - 5.57 = .18 Before the clerk gives you the change, say somthing like "here is 18 cents"....while that flushed look comes over their face...say "thats 5 and 3 quarters back to me"...or somthing like that...

Witness the hopless cerebral melt down...

Now is the time to add a 79 cent candy bar if your really a sicko...

37 posted on 01/30/2004 3:41:11 PM PST by antaresequity (Miserable failure = http://www.michaelmoore.com/)
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To: Petronski; AnAmericanMother
I can't even remember the last time I went into a Mc GAAAAG-Me Donalds.

I don't use ATM's but that sounds about right, I'm sure that somewhere in the ADA there is wording to be sure that drive up ATM's have Braille markings or face the lawyers in a discrimination suit.
38 posted on 01/30/2004 5:01:18 PM PST by ChefKeith (NASCAR...everything else is just a game!)
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To: antaresequity
These poor kids with these automated cash registers never learned how to make change by counting back.

Hand me a 20, I'll count "$14.43 plus 7 is 14.50 - fifty is fifteen, five is twenty. Here you are, sir."

We all learned to do it that way back when cash registers still had handles that you had to pull.

39 posted on 01/30/2004 5:09:38 PM PST by AnAmericanMother (. . . sed, ut scis, quis homines huiusmodi intellegere potest?. . .)
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To: antaresequity
Reminds Me of one time at WhataBurger at 2AM, I placed an order and the total was $11.12 and I handed the girl a $20 and said I have the $1.12 but she keyed in the 20 to get the change and then thought that I was tring to scam Her and called the manager to the front. The manager looked at the situation and said "Well just give Him a $10.00 bill back." The girl said "but thats not what the register says!"

And to think that I was the high school drop out.
40 posted on 01/30/2004 5:10:14 PM PST by ChefKeith (NASCAR...everything else is just a game!)
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