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Verizon Offers ‘Pathetic’ $20 Credit, Sparking More Outrage Over Hours-Long Outage: ‘Are You Kidding Me?’
New York Post ^ | Jan. 15, 2026 | David Propper

Posted on 01/15/2026 9:33:32 AM PST by nickcarraway

Verizon offered a paltry $20 credit to customers who experienced hours-long outages Wednesday — with the “pathetic” handout prompting even more outrage over the massive disruption.

The telecoms giant said on X that the credit was to “help provide some relief” to affected users, claiming the refund “covers multiple days of service.”

“This credit isn’t meant to make up for what happened,” Verizon wrote.

(Excerpt) Read more at nypost.com ...


TOPICS:
KEYWORDS: business; telphony; verizon

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1 posted on 01/15/2026 9:33:32 AM PST by nickcarraway
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To: nickcarraway

Class action suit will fix this. Maybe 1 billion for the attorney’s and another a 100 coupon to buy next phone that is overpriced.


2 posted on 01/15/2026 9:37:58 AM PST by Raycpa
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To: Raycpa

Tone deaf greedy bastards.


3 posted on 01/15/2026 9:39:41 AM PST by Col Frank Slade
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To: Raycpa

Lock in your price today!


4 posted on 01/15/2026 9:41:18 AM PST by AndyJackson
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To: Col Frank Slade; SunkenCiv; Rennes Templar
"Tone deaf greedy bastards."

🤣

It's all phone and games until someone makes the connection!

5 posted on 01/15/2026 9:46:30 AM PST by Ezekiel (🆘️ "Come fly with US". 🔴 Ingenuity -- because the Son of David begins with MARS ♂️, aka every man)
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To: nickcarraway

Maybe I missed the details but I still don’t understand how they managed a service outage in random areas that only affected random users. Best I can tell people right next door to each other one had service and one did not in places. That makes no sense on the technical side to me at all.


6 posted on 01/15/2026 9:50:10 AM PST by mikesmad
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To: nickcarraway

verizon was asking, ‘can you hear me now’.

Nobody answered. Nobody could answered.

Must’ve been the Ayatollahs running Verizon yesterday.


7 posted on 01/15/2026 9:50:19 AM PST by adorno ( )
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To: nickcarraway

What does a monthly Verizon plan cost and how could a rebate for a few hours out of the month be worth more than $20?


8 posted on 01/15/2026 9:51:01 AM PST by Williams (Thank God for the election of President Trump!)
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To: Raycpa

A class action suit will never give the consumer something worth $100 it never happens in this kind of a situation.


9 posted on 01/15/2026 9:51:58 AM PST by Williams (Thank God for the election of President Trump!)
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To: mikesmad

I assume some phones connected to wifi from other providers.


10 posted on 01/15/2026 9:57:35 AM PST by Raycpa
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To: nickcarraway

How come people get outraged over losing their phone service for a day, but they could care less about shelling out a good chunk of their taxed income to illegals every single day ?


11 posted on 01/15/2026 9:59:00 AM PST by SecondAmendment (Political insight on loan from Rush Limbaugh)
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To: nickcarraway

I lost $ 1 million not being able to complete a Gold Spot transaction.

Pay me.


12 posted on 01/15/2026 10:02:22 AM PST by Scrambler Bob (Running Rampant, and not endorsing nonsense; My pronoun is EXIT. And I am generally full of /S)
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To: mikesmad

My wife and i are on Verizon. Both have android phones. Setup at the same time on the same plan. Mine worked until 6pm yesterday. Here’s didn’t work all day.


13 posted on 01/15/2026 10:20:01 AM PST by Fellow Traveler
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To: nickcarraway

Sounds fair to me. If you need a telecom service with a guaranteed level of service, or critical redundancy- you’re not buying standard wireless service.

Also, what’s in the fine print - were these customers promised 100% up time, was there language in the agreement that stated how/if customers would be compensated for down time?


14 posted on 01/15/2026 10:32:02 AM PST by Made In The USA (One and Two and Three and Four and)
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To: mikesmad

I have my cell service via XFINITY...they use Verizon’s stuff...I never saw an interruption of service.


15 posted on 01/15/2026 10:33:45 AM PST by stylin19a ("Death Smiles At Everyone - Marines Smile Back" - 250 years of smiling - 11/10/2025)
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To: Williams

I guess you have many who want a total forgiveness of a monthly bill. Sorry. Twenty bucks covers more than just a few hours of lost ability to play on Facebook.


16 posted on 01/15/2026 10:52:24 AM PST by animal172 (I can't, but I know who can.)
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To: Raycpa

one of my employees said his phone did not work even trying to use wifi calling using a different internet provider


17 posted on 01/15/2026 10:53:45 AM PST by mikesmad
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To: Williams

“A class action suit will never give the consumer something worth $100 it never happens in this kind of a situation.”

You got that right...it’s mostly a lawyer money grab.


18 posted on 01/15/2026 10:55:08 AM PST by DouglasKC
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To: Williams

I have Verizon prepaid and pay 37 per month.

This phony outrage ginned up by media and lawyers is disgusting.

God I dislike lawyers....


19 posted on 01/15/2026 11:45:11 AM PST by Chickensoup
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To: Fellow Traveler

I had a similar situation. Text messages were not going through. It almost cost me a couple orders. I am a lumber broker. Fortunately, the product was still available the next day.


20 posted on 01/15/2026 11:58:47 AM PST by woodbutcher1963
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