Not really.
They are awful.
I insist they forward my call to a human.
Those are not fully-functional LLM models. When they stand those up, your calls will improve.
The problem with human customer service, is that I can’t understand at least 80% of what they are saying (if they are speaking English at all, not that I can tell) anymore.
At least when it is a Filipina talking, I can understand most of it after a couple of tries...
The red-dots and/or Pakies, it is rare I can understand more than a couple of their words.