No way will the credit card company help her. Whoever it was that got the number from her negligence and cancelled did so days before the cruise. That’s standard for all cruises to not refund 15 days prior to cruise. Now maybe she had insurance on the cruise and could go through the ship’s insurance company.
My Amex would. Especially since they ended up selling the room. In fact, in many states it’s illegal to get paid for the same service twice. It’s fraud.
Yeah, I don’t think she can dispute this on her credit card. Everyone admits it was a legitimate purchase. No fraud was involved when she booked it.
Question: If for some unforeseen reason like illness, and she failed to make the boat, would she still be able to dispute the credit card charge?
No.