The article says that the refrigerator’s compressor is the problem. But LG refuses to replace it with a better one. If that’s true, LG is risking its reputation over something relatively minor.
Ours is now 7 years old. Works great. Maybe they had a later lemon run.
Another problem with these so-called smart refrigerators are that electrical storms can wipe them out by frying the electronics when power surges occur. Same goes for microwave or regular ovens.
The GE repair guy said the fix cost way more that what they made on the Fridge but GE's reputation was paramount.
That was before GE was Welched.
We have excellent appliances from LG: a refrigerator, washer and dryer.
That's the "Energy Star" environmental bulls**t compliance that they've forced on all of us that none of us asked for or wanted.
What’s with all the arbitration lately? Just a few nights ago my ROKU got locked and I was unable to get anywhere until I clicked to accept their arbitration change. Not even a reject button. Can’t even watch channels you pay for.
They seem to be gambling here. The compressor can be the most expensive part of the fridge to replace. But it won’t function without it working well. Times past, a compressor failure meant a new fridge was needed unless it somehow was covered under the short factory warranty.
Ours lasted less than 7 years.
They replaced the compressor once and the tech said it would last about a year.
He was correct...............
We just repaired the Washing machine, replaced the water pump. Less than 7 years..........
“If that’s true, LG is risking its reputation over something relatively minor.”
Several things going on here. The guy refusing to replace the compressor is probably only responsible for a tiny portion of the business and if he artificially extends the warranty he may be opening an infinite money sink. He also is probably risking his bonus. When the bonus is at stake I I’ve seen corporate officers do some destructive things that damage the company but optimize an individual’s bonus. Lastly, it’s not minor. I have an LG and it needs a new computer board. They aren’t made anymore. A repair would use obsolete parts and cost more than a new fridge. The freezer works and I use that as I have a better brand refrigerator elsewhere in the house. I’ll never buy an LG anything again.
I have a real problem with any product or service from any company where you are told AFTER the sale what their non-negotiable terms and conditions consist of.
It's a one-sided transaction where the consumer is given no choice and no good-faith opportunity to participate in the deal.
This happens for software products a lot, but as we see here, it's extending to a lot more products. I'm being asked on a weekly basis, for example, to blindly acknowledge and accept the T&C on my Samsung phone. I swipe left to ignore the request... but someday I expect there will come a time where I can't use my own property unless there's a proper acceptance to their terms.
This has to stop. It's all one-sided. /rant
My son went through 4 of them before he got one that worked. He lost 2 fridges full of food, and spent a fair amount of time yelling at the store manager, but he finally got a working refrigerator.
Sorry but the Refrigerator owner is an idiot. A compressor failure is a major issue and he would have saved a lot of money simply buying a new refrigerator.
Do Koreans believe in DEI? Did they lower their standards to hire Indian IT people?
Seven years on our LG before it died...
Went back to a Whirlpool....so far, so good, but who knows in this day and age.
FWIW, just for backup, we have an old, old Admiral fridge out in the garage that still works as good as new. It’s a simple, straightforward design and obviously without all the funky computer BS. That thing is older than our grown kids that have our grandkids....lol.
I had two LG media players fail for no reason and with no support. So I won’t buy anything from them ever again.
LG has had massive problems with their refrigerator’s linear compressors.
We bought a Frigidaire Gallery model less than a year ago and the plastic used in the drawer slides is so crappy that every single shelf slide wheel has broken off, and Frigidaire won’t cover it under warranty because they claim it was the cause of ‘abuse.’
Most modern appliances have an electronic circuit board, which makes them very sensitive to power surges. About 15 years ago, the repairman for my brand new dishwasher suggested getting a small computer surge protector for everything that had a digital display. The surge protectors are about the size of a cigarette pack and cost less than $10. I have not had to replace an appliance since I took his advise, but I have had to replace one surge protector (A power surge fried it.).
The arbitration stuff is also in the manual. We never saw the delivery box, either. Delivery removes it before moving the fridge into the house.
Pay it off in 12 months and
1. it is interest free, and
2. If we have to wait for arbitration we can replace this fridge and be able to afford it, while waiting (unless it dies before that!).
So far, fridge works well...
My LG didn’t come in a box it had styrofoam edges on it and was shrink wrapped. The ice maker makes weird noises but the temp seems consistent. And my wife watches it like a hawk cuz the Samsung we had would fluctuate between 30° and 51°.
From just reading general articles over the years, arbitration agreements seem to be difficult to enforce even when the both parties have signed the agreements. I’m not seeing courts allowing LG to get away with this given the fact LG can’t prove that buyers were ever aware of the stipulation.
And yeah, LG is risking losing a lot of business over this. We’ve actually got an LG refrigerator that’s 4.5 years old, never had an issue with it. Got two LG OLED tvs, and LG double wall ovens, no issue with them either. I would buy another LG tv or oven, but not gonna buy another LG refrigerator.