Posted on 09/08/2023 5:21:06 AM PDT by 4Runner
Item ordered on August 31 as of this morning has not yet shipped. This is an item sold and stocked by Amazon, it does not involve a third-party vendor. I tried to cancel the order this morning online. Received an email stating the following verbatim:
"Unfortunately, we weren’t able to cancel the items you requested and these items will soon be shipped. We apologize for the inconvenience."
What? What does "soon be shipped" have to do with it? That's the same as saying the order hasn't been shipped. In other words, you just can't cancel. In the past Amazon said the reason why a purchase cannot be cancelled is because it had ALREADY been shipped. That doesn't work anymore. They've refined it.
I'm cancelling because I found the item in a local store and can purchase it today as it is needed for a job I am doing now and receipt of the item through Amazon will take another five days.
Why it takes Amazon thirteen days to get me an item it already has in its warehouse is beyond sanity. I hate this company so damned much I can't stand it.
I called customer service and a third world agent told me he would have to request the cancellation manually and it would take 48 hours to go through. I could not get an explanation from him as to why he felt it necessary to give me that piece of information.
This company is out of control they do nothing for the little guy. It's all about the money. This is NOT the Amazon I used to deal with for years. They were always accommodating, but now that everything is AI their customer service has turned to merde.
Over the past six months I have spent over Eight Thousand Dollars in Amazon purchases but no more for me. I am done.
I have been finding reliable alternative online suppliers who are prompt in shipment and appreciative of my business and am increasingly weaning away from this obstructive, controlling, arrogant, unresponsive behemoth.
Caveat Emptor, folks.
1-888-280-4331.
I called it. Got quite decent customer service actually.
bkmk.
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