[mass55th]

I got rid of Spectrum cable and landline last year, after many, many years with Time Warner. My son asked me to add The NFL Network to our cable line-up. I called customer service three different times, each time being required to sit on hold while I was transferred to the sales department, which never picked up my call. I spent a total of three hours between the three calls, having my phone on speaker waiting to be connected. I was kept in a perpetual holding pattern. The next day I took my DVR, second cable box, and both remotes to the local Spectrum store here, and told him to cancel my cable and landline, and retain the internet.

The clerk offered me the higher internet speed for free, but then told me I'd have to use their own router. I told him I use a VPN from time to time, and questioned if that would be a problem. He told me I would have to ask their permission to use it. Scratch that.

A week later I had to call Spectrum because the asshole at the store showed I'd brought all my equipment back, but he never stopped my cable or landline service. Then I had to call them back again a month later, because I discovered they were still charging me for something related to cable. I will never do business with Spectrum ever again.

[Old Grumpy]

” I will never do business with Spectrum ever again.”

I HATE Spectrum too. The absolute worst cable of all the companies I’ve used over the years. They’re the only cable company around here, so it’s them or nobody.

[larrytown]

A week later I had to call Spectrum because the asshole at the store showed I'd brought all my equipment back, but he never stopped my cable or landline service. Then I had to call them back again a month later, because I discovered they were still charging me for something related to cable.

Must be a Spectrum thing - had same issue trying to close our my mom's account.