Yeah, it's called incompetence. I have the same problem here with a local McDonald's. I rarely go there. I only like their breakfast sandwiches, but am a night hawk, so I'm not up mornings to go there. The very rare occasion that I am up that early, and manage to get to McDonald's before they shut down serving breakfast, I can always count on them screwing up a simple order off the menu. It doesn't matter if I don't go there for six months...when I do finally go, my order is always wrong.
Mostly it is an employee thing I imagine. Cable TV started as a way for people who lived no where near a TV station could get TV. CATV or Cable Antenna TV consisted of a company willing to put a massive antenna several hundred feet into the air to steal distant TV stations content, amplify them and distribute the signal over a wire to households at a cost of about $5.00 a month and that usually got you the big three.
The original Music videos by Gale Storm and Eddy Peapody's banjo or the Harmonicats played throughout the day. Test pattern preceded videos beginning at midnight.
Of course all we had before that was radio shows, loved them.