I had a similar experience with a murphy bed delivery from Amazon. The company (YRC Freight) didn’t want to deliver and played around for two weeks until I canceled. On the first attempt, they stayed at the end of my driveway (1/8th mile from my house), called with ONE ring, then drove off. Next, they wanted us to sign an agreement that they were not responsible for damages before we even saw the bed.
I bought a hardware kit and some plywood and built a Murphy bed last year. Not difficult at all, and lots cheaper than buying one ready-made (which I would have had to assemble anyway).