I’m in sales and the we have two rules...
1-—The customer is always rights
2-—If he is not, refer to #1
Sorry, but I have worked retail and would get abused by idiots but I would smile and move on. Unless they were abusive (can’t tell in this video) then that’s another story.
From what I saw, she is wrong.
The drive-thru needs to keep moving. He can come inside if he has a grievance.
The customer is not always right. A profitable customer is right. Let your competition worry about and due business with the non-profitable ones.
Except of course that isn’t the quote. The ACTUAL quote is: Assume that the customer is right until it is plain beyond all question he is not.
When the customer is demanding you make an ice coffee for the 4th time because you can’t manage to the coffee defy basic rules of specific gravity it is plain beyond all question that he is not.
“From what I saw, she is wrong”
___________________________
I truly hope you are NEVER on a jury.
Your inattention to detail is staggering in the least.
There was a REASON you didn’t see the entire clip: He didn’t want to dissuade any of the useful idiots from taking his side.