Posted on 08/26/2022 9:56:38 AM PDT by 4Runner
Three purchases made by spouse on August 18, 2022 for $54.42, 49.04, and 8.65 were double-debited to our checking account by Amazon, resulting in a $126.14 overcharge within one week, which its Customer Care Center assured us, on Saturday, August 20, would be credited back to the checking account within 3-5 days.
However, as of Friday, August 26 seven days later, no such credit had been received. (Spouse orders from Amazon on an almost weekly basis. We spend a lot of money at that site.)
A second call to Amazon just this morning resulted in an hour and fifteen minutes speaking with a male in Myanmar or Bangladesh who kept trying to verify the credentials on the account but claimed he was unable to access the debit card spouse had used for the charges as he could not obtain from me the code number he had sent to her Outlook email account.
I tried to access her email but could not, despite having both the user ID and the password. Microsoft kept telling me the user ID was invalid or too many attempts had been made to access the account. Nonsense.
We never use spouse's Outlook email account, the one we paid $69.00 for just so she could have email without pop-up ads.
Besides, AMAZON had already promised in an email to us last Saturday that the overcharges would be refunded to us. Despite this fact, Amazon apparently has different scripts for the same problem and you don't get the same response two times running.
The first Customer Service Rep last Saturday was an America woman named Chennel. The second one this morning was named David and he couldn't pronounce his own name correctly, living as he does in either Myanmar of Bangladesh.
Bottom line-- even our bank, TRUIST, was unable to access any of the charges made on spouse's debit card which is a different number than mine but both go to the same checking account.
In desperation, I told spouse she needs to stop using her debit card linked to our account at TRUIST, and we will have to open a new checking account for her at a different bank so she can have autonomous access to funds.
This is not the first problem encountered between TRUIST Bank and Amazon. Charges don't show up, items are not delivered, then charges are automatically cancelled and card is suspended and we receive fraud warnings from TRUIST Bank.
The debit card issued to me personally by TRUIST however works perfectly and I told spouse she will need to use mine until further notice. Ironically the checking account at Truist was opened in spouse's name.
This has been a nightmare, and we are now gun shy about having given Amazon access to our debit card numbers on its website.
If it is doing this on even one percent of its accounts on a daily basis that is a lot of cash money being taken from consumers without authorization, and not being refunded because people just don't want to go through this kind of hell to get their money back.
We had to contact the Fraud unit at TRUIST to file a complaint and that in itself was a nightmare call to some far eastern country. We do not know how long it will take TRUIST to get our money credited back to our account from ABSCONDIZON.
If anyone else has experienced these kinds of problems with this online retailer and your bank, please opine below, we would appreciate your suggestions/comments.
Usually it’s 1 month there.
Amazon guy didn’t believe me that it said a second free month. It was on the screen while I was ordering something else.
Never saw it do that before; at least that way.
Along with all the other commies? That tells me more about you than I thought.
Only Bidenbutts call MAGA’s commies.
Ditto. Same thing with my power company. What is up with that? My cable company and wireless phone company accepts online credit card payments with no apparent payment surcharges.
Not sure why they want a fee for using a charge card. Both my phone and Electric have fees as well.
Might be state utility rate regulations.
Might be state utility rate regulations.
Well they do nichol and dime the public....just reading your utility bill is a jump thru hoops!
I try to buy directly from the manufacturer.
Puritan Pride or Nutricost for vitamins and supplements.
Rocky for boots.
Asics for running shoes .
Midway for gun and hunting stuff.
Dollar General for incidentals.
Local Mom & Pop grocery store.
I was hoping a Freeper could provide a good online resource.
Verizon just dinged me with a $6 monthly increase...
I have a corporate debit card, never used. Got a notice from the bank that it has been compromised....really, how?
It has never left the secure place in my home.
The company now uses only credit cards for purchases.
Years ago my banker daughter told us to use credit cards not debit cards for the same reason that loss is limited. Over the years we’ve traveled and had fraudulent charges, but have been reimbursed. So credit cards yes, debit cards no. Pay off monthly, stay disciplined and don’t pay interest.
50/50 chance it was insider at the bank or someone in your business office...
bump for later
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