I got that call too. I hung up but if a person is worried you can always call the source of the issue...like Amazon... Except with amazon you probably have to go through their internet system.
There is simply no way to call Amazon. I was involved recently with a "Ring" doorbell that came with missing parts. Ring said "tell it to Amazon", Amazon said "tell it to Ring". There was absolutely no way to talk with Amazon. Ring finally gave me their secret phone number for calling Amazon. It was simply an automated voice system with no ability to deal with a missing part, and no way to talk to a human. I finally dealt with an Amazon automated message system (no human) that sent me a new doorbell. This was all because of a missing 3 cent screw.
For more than a year I have received phone calls “warning” me about suspicious activity purchases BUT I had read of this earlier online. They said I am implying by hanging up that I go along with the purchase and it’s okay but if I stay on the line I can oppose the debiting and give them information to help or something. That is an outright lie to obtain information. When I hung up and then checked myself for the first 2 or 3 times my bank did not debit anything, Amazon (or my credit card) did not put a big purchase on, or anything else.
Total FRAUD call.
Now I hang up on “This is a courtesy alert from XYZ bank” or from “Amazon.”
The genuine security person from credit cards about fraudulent use (I’ve had probably 5 or 6 in four years) identify themselves so you can look them up on your computer yourself and call them back on the real “to report fraud or suspicious charge. Real security will ask your questions “what was your childhood first dog?” “What was your first car?” “Who was your favorite teacher?” Ones that you once established for your account.
.
“with amazon you probably have to go through their internet system.”
We’ve had excellent customer service with Amazon the few times something hinky has happened with scams. They’ve answered the phone almost immediately, and have been tenacious in solving the problems.
800-388-5512 - Amazon Account Services