There is simply no way to call Amazon. I was involved recently with a "Ring" doorbell that came with missing parts. Ring said "tell it to Amazon", Amazon said "tell it to Ring". There was absolutely no way to talk with Amazon. Ring finally gave me their secret phone number for calling Amazon. It was simply an automated voice system with no ability to deal with a missing part, and no way to talk to a human. I finally dealt with an Amazon automated message system (no human) that sent me a new doorbell. This was all because of a missing 3 cent screw.
The times i have had a problem that required a phone call they had to call me.
Amazon Tech Support will take pretty good care of you (or at least they did me). You will mostly have to deal with them through chat, but I got a refund on a couple of items that were malfunctioning.
Actually, there is. I used it last week when an amazon package arrived with nothing in it… it hadn’t been heat sealed and my product fell out. Customer service, a human being, answered and promptly reshipped a replacement. That number I’ve used numerous times is:
888-280-4331
“There is simply no way to call Amazon”
800-388-5512 - Amazon Account Services. Good to work with, in our experience.