Thanks for the tips. I will do that
I work for a state agency, so I understand your frustration. I don’t deal with SS but I do deal with Medicare on the fringes so I have a nodding acquaintance with both.
If you can’t get it resolved, then my next suggestion would be contacting the local (not DC) office of your Congressman. They have people who help with constituent issues; I’ve been on the receiving end of those contacts. Put your tax money to work.
Good luck!
I used to be on the phones at SS, 2014-2016.
Call on Weds late morning/afternoon or late morning/early afternoon Thursday. Not Monday and not Friday.
You can ask for a supervisor if the first person seems to not be helpful. Stay calm but persistent. Insist that the call be escalated if there is a problem. Stay calm. Be prepared to spend some time waiting on the phone and actually on the phone with someone. Just leave a good chunk of time open when you call just in case..... One or two hours. I would leave myself a 2 hour window.