I work for a state agency, so I understand your frustration. I don’t deal with SS but I do deal with Medicare on the fringes so I have a nodding acquaintance with both.
If you can’t get it resolved, then my next suggestion would be contacting the local (not DC) office of your Congressman. They have people who help with constituent issues; I’ve been on the receiving end of those contacts. Put your tax money to work.
Good luck!
Thanks I’ll keep that in mind as I go through the process of getting things cleared