I used to work for a company that would set up call centers in “tier 3” communities. That is, places where the cost of living - and wages - are low.
They found that if they did drug testing they would have a hard time hiring anyone. And the people they did hire were so commonly unreliable they would get fired.
In fact it was so bad in some places that they would burn through the entire employable population and have to close down shop and move to another community.
Welcome to 21st century small town America.
I know what tier 1, tier 2 customer service is. I have a family member who goes to the Philippines to set up call centers, which takes around 2-3 months. The Filipinos are well-educated in English as English is the 2nd langauge after Tagalog (an ongoing process after years of US occupation during the early 1900’).
The problem are the stupid Americans on the other end of the line...
used to be if you smoked pot in your life you couldn’t be a cop.
I was in meeting at the Orange County sheriff’s circa 1980s The chief from huntington beach was in the room We were discussing the POST (peace officers Standards and training) proposal to let pot smokers be hired. Of course, not on duty.
The chief of Huntington beach was in the room and he said he favored the change He said most of his applicants smoked pot and recently. He said some come in opposed and admit they have aJ in their pocket or car. he said, if we keep the rule, I won’t have a force on 5 years. It was changed to use but not within the last year. don’t know what it is today.