I know what tier 1, tier 2 customer service is. I have a family member who goes to the Philippines to set up call centers, which takes around 2-3 months. The Filipinos are well-educated in English as English is the 2nd langauge after Tagalog (an ongoing process after years of US occupation during the early 1900’).
The problem are the stupid Americans on the other end of the line...
Oooookay.
The problem are the stupid Americans on the other end of the line...