On the contrary, I also service and repaired. I owned and operated a cross platform support business for forty years. I will put my 40 years up against Rossmann’s 10 years any time. . . And it was my profit bottom line I worried about. I assure you IBM knows what they are doing switching from Windows to Apple for 400,000 employees worldwide.
IBM said Wednesday at the Jamf Nation User Conference that it’s actually saving money on each Mac: $273 to $543 per Mac over four years, compared to a Windows PC over the same time period. IBM said Wednesday at the Jamf Nation User Conference that it’s actually saving money on each Mac: $273 to $543 per Mac over four years, compared to a Windows PC over the same time period. And no, that’s not because Microsoft is charging more. Fletcher Previn, IBM’s vice president of workplace as a service (yeah, that’s a real title), said Microsoft is giving IBM its best pricing ever. But Macs are still cheaper over their lifetime, and using them results in fewer service calls.
Previn said just 5 percent of IBM’s Mac users needed to call the help desk; In contrast, an astonishing 40 percent of PC staff request tech support help.Previn added. . . 27 percent of PC-related issues require in-person assistance versus 5 percent for Macs. Those factors mean PCs are three times more expensive to manage than Macs at IBM, he said.
(Just about 50 IT specialists at IBM service IBM’s Apple installed base of over 200,000 Macs and iOS devices worldwide at the end of 2016 compared to over 600 IT specialists for their remaining PCs. At that time IBM was deploying 1,300 Macs per week.).
This graphic from the original article posting puts the lie to Rossmann’s claims. Notice which laptop brand is at the top of the chart with the least breakage problems:
A bit dated but, from Consumers Reports:
Survey Results: The Most Reliable Laptops Apple laptops experience the fewest breakdowns, according to the new Consumer Reports study on computer reliability
By Donna Tapellini
Last updated: October 07, 2015Apple’s laptops rank highest in reliability, according to the latest Consumer Reports survey, as they have in previous years. Our latest survey of more than 58,000 laptop owners also revealed how laptops tend to fail and what it costs to fix them.
Apple is still No. 1. We estimate that only 10 percent of Apple laptops fail by the third year of ownership. The numbers for Windows laptop brands range from 16 percent to 19 percent. In addition, Apple laptops break down less often than laptops from other brands. Among laptops that fail, only 42 percent of Apples break down more than once, while more than half (55 percent) of non-Apple laptops break down on multiple occasions.