I don’t think you know who Louis Rossmann is, or what he’s been doing (low-level, component-level SMD board repair on Apple product) for the last - decade or so ...
I THINK he has basis for his complaints.
I give your basis for objection very little weight.
I do know who he is. . . but he is talking about a very few MINOR issues on production of MILLIONS of devices. I’ve recommended clients send expensive boards to him that were not replaceable for repair. He is NOT an engineer, and certainly not a production engineer. He is a guy who repairs circuit boards at the component level which is never a warranty worthwhile profitable prospect to do for a major corporation to do.
A large corporation will either replace the device or the logicboard or the circuit board. Such repair is not waste of the labor to locate, desolder, and then solder a replacement component on a circuit board. It is not economical to do so. They will either scrap the circuit board, send it to a third-party to recondition, or recycle it into a repaired part to replace in another part later.
Warranty is about sheer numbers. Rossmann is talking about a few Apple Mac Pros that have crossed his workbench. . . and I have owned a cross-platform computer support business for FORTY YEARS. Looking at his age, I have probably as much, if not more experience with failure rates of various hardware than he has. It is MY experience that Apple Mac Pros are far better engineered than any Windows machines expect those that are in the same price/product market that Apple competes in. . . And even then, the Apple excels. Statistically, you will find the companies who compare repair rates find the same facts. Apple excels in lowest repair rates and longevity of their products, compared to the others, year after year.
Rossmann’s flat statement that Apple products fail after two to three years of use is flat out WRONG by my own experience of forty years of use, both owning and managing a large number of their products. . . And assisting many clients who owned products made by competitors using Windows operating systems. That is a fact.
Rossmann is not just an Apple device repairman. . . He is obviously prejudiced and I caught him distorting facts and lying to my absolute knowledge of the actual facts. That means he has an agenda. His view is distorted by only seeing a few out-of-warranty devices that he repairs. . . And then he regurgitates competitors’ propaganda without evidence that Apple made zero changes in a model that went on to be the best selling phone in the world with ZERO ANTENNA or ATTENUATION PROBLEMS, a product which in fact had better reception than any other phone in the world at the time, and went on to be sold in the world for three more years (still with zero antenna problems), or that you could attenuate the signals of every other cellular phone by where you placed your hands in reference to where the antennas were located.
Incidentally, I posted demonstrations as much or more attenuation of other major brand phones at the time by major IEEE laboratories on FreeRepublic. The claims of attenuation came from Consumer Reports, who had no idea what they were doing, having never tested cellular phones for such a thing before. . . and used the various phones’ own display bar scales for their tests, not a real s-meter test, just as Rossmann erroneously does in his YouTube.
_Jim, Rossmann posted about a supposed class action lawsuit . . . But he doesn’t tell you it was tossed out of court. It failed to achieve class status. It failed to show that all Mac Pro users were afflicted by the issue the plaintiff’s were complaining about, and also Apple had already addressed their issue.
He then doesn’t like the design of the 2013 Mac Pro, claiming they were, according to him design after an air filter, as if he somehow lives in the mind of the engineers who designed it. . . I own TWO of these Mac Pro and they work fine. The failure rate of the 2013 Mac Pro is far lower than any other Mac ever made. They run quietly under full load, they can be upgraded for the Xeon Processor (in fact the last one we bought had a latest upgraded SSD and 2017 speed, cache, and function Xeon and ECC RAM in it, EVEN THOUGH THE PRICE REMAINED THE SAME, although Rossmann snidely implies Apple was still selling it with 2013 components, which Apple was NOT but was upgrading the processor and RAM and graphics each year without fanfare, keeping it competitive), and easy access for all parts.
Expandability of the 2013 Mac Pro is through two gigabit Ethernet ports, four USB-3 ports, six Thunderbolt 2 20Gb per second ports to powered PCIe cages with their own power supplies and cooling. Up to thirty-six Thunderbolt devices can be daisy-chained from those Thunderbolt ports. These can have additional graphics cards as needed. HE doesn’t like it. . . But plenty of users did. HE calls it an engineering failure.
Certain 2013 Mac Pro internal graphics cards, which had been working fine, made between February 8, 2015 thru April 11, 2015 by an American third-party had a problem due to not meeting specifications which Rossmann attributes to heat. They were SIMPLE to replace (and were replaced under warranty BY THE MANUFACTURER — not Apple). . . the manufacturer’s replacements and all later graphic cards had no “heat problems”. Rossmann claims this two month graphics card problem was a problem with Apple’s 2013 engineering! Absurd!
Then he actually brings up “Bendgate” . . . Another competitor propaganda generated non-issue. Do you know that it took 145 lbs of force to bend the iPhone at issue, but only 110 lbs to 120 lbs of force to bend the next most popular model of Samsung’s phone in the same place??? Fact. Samsung was the backer of the Bendgate campaign.
Other makers’ phones would bend with as low as 90 lbs of pressure. Outside of YouTube bloggers who made money by buying and bending iPhones, the TOTAL number of iPhones returned to Apple for bending was fewer than TEN before the YouTubers started showing how to do it. Afterwards Apple had about 100 returned for warranty replacement. . . Most because of monkey see, monkey do.
Then, Rossmann claims that a chip in “virtually all of the MacBooks” (12 inch model A1534) have to be replaced after just a couple of years. What a LOAD OF BS. We have these MacBooks going on seven years before we retire them. . . Never need replacement of this chip. I personally own two A1534 MacBooks used daily purchased new when they first came out that have never needed replacement of this chip. In my office we have eight MacBooks A1534s that are on 24/7 (under heavy load at least ten hours six days a week) and for going on four years and have not overheated in this chip and have not failed.
He’s spouting BULL MANURE to spread FUD, Fear, Uncertainty, and Doubt. . . Which he seems to be an expert at spreading, very deep! I’ve had many clients with MacBooks and not a single one of these clients has had a single one of these chips “just die”.
The one area I agree with him is the keyboard issues on the later laptops, but they are covered for free replacements, which he does not bother to mention. He even cites the date of 2018 for a quote for repair of a keyboard issue when that extended warranty was fully in place from Apple. There had to be another issue for that quotation to be made. Most likely because he is not an Apple authorized repair location. . . And he likely has already attempted a repair.
Then he finishes with “failing SATA cables” one of the most minor issues one could ever hear about. Ridiculous. He’s been in the business 10 years. . . and he hasn’t heard about failing cables, he says. I have. I’ve run into a lot of failed cables and thrown out a lot. If someone has a failing SATA cable on a Mac laptop, it’s likely user failure because they attempted to replace a HD themselves. That I’ve seen. There really is no movement in them otherwise.