what a stupid management!
if the idiot management doesn’t want the security guards to touch anyone, then issue them firearms for goodness’ sakes!
Sounds like its Black Friday everyday for criminals “shopping” at Best Buy.
if the idiot management doesn’t want the security guards to touch anyone, then issue them firearms for goodness’ sakes!
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actually I think that is REALLY reaching out and touching someone...
I don’t agree with the store’s firing of this employee.
But, a retail store where I worked had the same policy: We weren’t allowed to touch or chase a shoplifter.
That policy didn’t seem to make sense at first. But then, the year I worked there, an incident happened at a different store location: A group of employees tried to hold down a shoplifter while waiting for police, and the man died. And that’s only one example of a shoplifter dying at a retail store while employees were holding him.
Also, at another store, near me, a customer was being arrested by a police officer just for standing outside the store, and a bunch of customers decided to help the officer - and the man died while everyone had their hands on him.
So, the policy does make sense: The store doesn’t want to be sued; you don’t want to kill someone for shoplifting (or just standing around); you don’t want to go to prison; and you don’t want to be hurt, either. It’s not worth it. Loss Prevention can send video and info to the news media to air on TV; sometimes shoplifters are caught that way.