When I bought my new computer it came with W-10 that has a few nice features but after loading all my old hard drive stuff on the new computer we could not make Outlook work. I was tortured by Microsoft help line people in Sri Lanka or India who I spent hours with...HOURS WITH listening to their upgrade sales and promotions speels. But, no one could make it work with Outlook. We down loaded a separate Outlook Mail program with no success. Everyone I talked with at Microsoft went straight into a new speel about my need to buy upgrade products but no one could make their own email program work.
Not only do they sell hard, THEY LIE. One of the take over artists told me that his diagnostic scan showed I have over 200 corrupted links and malware attempts on my new computer that was less than 36 hours old.
I did what I could to learn to use other email programs and found ProtonMail to be safe and secure, but still not as simple to apply to my construction business.
Then after about three months the WORD program quit working.
Once again, the only solution Microsoft could offer was for me to spend more money. In the end it was the guys at Geek Squad that figured out how to install a patch to help Microsoft read it's own software!